Brynn Kiefert
Middleton,WI
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Life Guard
Waunakee High School
06.2024 - Current
- Ensured guests and swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Assisted in swimming lessons of up to 24 kids
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Front of House Employee
Prairie Cafe
06.2023 - Current
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Managed phone lines, processing takeout orders, and addressing any customer concerns with professionalism.
Personal Assistant
Pleasant Rowland
06.2022 - 12.2023
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
Education
Middleton High School
Middleton, WI06-2026
Skills
- Strong communicator
- Leadership qualities
- Team collaboration
- Patience and empathy
- Customer service
- Multitasking and organization
Certification
- First Aid, CPR, and AED certified
- Life guard certified
Timeline
Life Guard
Waunakee High School
06.2024 - Current
Front of House Employee
Prairie Cafe
06.2023 - Current
Personal Assistant
Pleasant Rowland
06.2022 - 12.2023
Middleton High School
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