Brynn O'Neill
Danvers,MA
Summary
Dynamic and results-driven professional with extensive experience in customer service at Encore Boston Harbor. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at multitasking and training staff, while maintaining high standards of organization and efficiency in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Bartender
Encore Boston Harbor
Everett, MA
09.2021 - 04.2025
- Received and practiced five-star Forbes customer service for all guests and staff.
- Effectively multitasked within fast-paced environment.
- Acquired and maintained high Madelia scores, and was mentioned personally in customer survey reviews.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
Baker
Putnam Pantry
Danvers, MA
09.2024 - Current
- Created new recipes using available ingredients and for special occasions.
- Measured out ingredients accurately to ensure consistent product quality.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.
Baker/Cake Deliverer
Cakes For Occasions
Danvers, MA
06.2018 - 05.2022
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Prepare and bake specialty cupcakes, cakes and other baked goods.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Monitor handling of special-order items, including decorated cakes, cupcakes, tarts and pastries.
- Maintained current knowledge of pricing, ingredients, product availability and current promotion.
Bartender/Server
Buffalo Wild Wings
Danvers , MA
05.2019 - 08.2021
- Provided exceptional customer service.
- Actively listen and address any questions or complaints
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Implemented sanitary food handling, holding and service protocols.
Tournament Director
Avidity Volleyball Club
Danvers, MA
10.2018 - 06.2019
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations.
- Utilized multiple softwares for data entry.
- Oversee general operations of the tournament.
- Ensure all documentation is complete and accurate.
Equipment Room Assistant
Salem State University
Salem, MA
10.2018 - 05.2019
- Maintained a clean and orderly work space.
- Coordinated inventory and stocking.
- Controlled inventory to eliminate expenses and ensure optimal stock.
Party Host
A Girl's Place
Topsfield , MA
04.2014 - 04.2019
- Trained new employees on company customer service policies and service level standards.
- Recruited, hired, developed and retained retail talent for the company.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Sterilization Technician
Pavlo Orthodontics
Newburyport, MA
04.2017 - 08.2018
- Sterilize, organize and stock office equipment.
- Maintain an orderly and functional working station.
Ice Cream Server/Party Hostess, Clerk
Putnam Pantry Candies, Ice Creams & Cafe
Danvers, MA
12.2014 - 03.2017
- Provided excellent customer service to foster satisfaction and loyalty.
- Promoted and endorsed the company to bring in new business.
- Complied with health and sanitation practices and procedures.
- Gave every customer immediate and undivided attention.
Education
High School Diploma -
Danvers High School
2017
LMT - Holistic Massage Therapy
Spa Tech Institute - Ipswich
Ipswich, MA10.2020
Skills
- Time management
- Communications
- Excellent customer service
- Planning and Coordination
- Organization
- Trouble Shooting
- Forward Thinking
- Service-oriented mindset
Timeline
Baker
Putnam Pantry
09.2024 - Current
Bartender
Encore Boston Harbor
09.2021 - 04.2025
Bartender/Server
Buffalo Wild Wings
05.2019 - 08.2021
Tournament Director
Avidity Volleyball Club
10.2018 - 06.2019
Equipment Room Assistant
Salem State University
10.2018 - 05.2019
Baker/Cake Deliverer
Cakes For Occasions
06.2018 - 05.2022
Sterilization Technician
Pavlo Orthodontics
04.2017 - 08.2018
Ice Cream Server/Party Hostess, Clerk
Putnam Pantry Candies, Ice Creams & Cafe
12.2014 - 03.2017
Party Host
A Girl's Place
04.2014 - 04.2019
High School Diploma -
Danvers High School
LMT - Holistic Massage Therapy
Spa Tech Institute - Ipswich
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