Brynna Gerlach
Anchorage,AK
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
EMT
Sullivan Arena
Anchorage, AK
02.2025 - Current
- Assessed emergency situations and prioritized medical care for patients.
- Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
- Facilitated communication between patients, family members, and healthcare professionals.
- Evaluated illnesses or injuries to establish and prioritize medical procedures.
- Documented patient information, treatments provided, and changes in condition on appropriate forms.
- Administered first aid treatment or life support in prehospital settings.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
Front Desk Receptionist
The Alaska Club
Anchorage, AK
11.2024 - Current
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Drafted professional business documents, spreadsheets, and correspondence.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Flagger
JOLT Construction
Glennallen, AK
08.2023 - 09.2024
- Adept at identifying potential hazards and taking appropriate action to eliminate them
- Accurately recorded data related to vehicle counts, lane closures
- Displayed expertise in establishing safe working environments on roadways and highways
- Responded quickly to emergency situations such as accidents or medical emergencies
- Proficient in the use of hand signals, signs, barricades and cones for directing traffic
- Successfully managed high volumes of vehicular traffic during peak hours
- Utilized excellent communication skills when interacting with workers, supervisors, customers and other personnel
- Performed daily inspections of equipment including flags, vests, signs and other materials used for flagging operations
- Demonstrated ability to direct traffic safely and efficiently around construction sites
- Directed traffic movement or warned of hazards, using signs, flags, lanterns, and hand signals
Fast Food Worker
CFA
Cedarville, OH
01.2024 - 05.2024
- Maintained cleanliness of work areas, including counters, tables and floors
- Provided excellent customer service by greeting customers, taking orders and responding to inquiries
- Kept work areas stocked with supplies and ingredients
Child Development Assistant
Copper River Native Association
Glennallen, AK
08.2021 - 08.2023
- Greeted customers, provided excellent customer service, and addressed customer inquiries
- Processed payments from customers using cash registers or other payment processing devices
- Handled customer complaints professionally while remaining calm under pressure
- Performed daily opening and closing procedures for restaurant operations
- Adhered to all safety regulations when handling food items
- Organized utensils, napkins and condiment supplies to create clean display
- Created learning opportunities through structured games which promoted problem solving skills in young learners
- Monitored behavior of children while they were engaged in play activities, intervening when necessary to prevent potential conflicts or harm
- Ensured compliance with state licensing standards by following established policies and procedures related to childcare operations
- Provided guidance on safety rules and regulations to ensure a safe environment for all participants
- Established effective communication strategies between staff members in order to provide quality care for all students
- Encouraged creative expression among the children through art projects and music activities
- Organized daily routines such as naps, snack time, outdoor playtime and story reading sessions
YCC
Wrangell St. Elias National Park
Copper Center, AK
05.2021 - 08.2021
- Implemented best practices in conservation stewardship while leading projects in the field
- Identified diseased and undesirable trees and removed them, using hand saws and clippers
- Explained and enforced regulations regarding camping, vehicle use, fires, building use and sanitation
- Selected or cut trees according to markings or sizes, types or grades
- Gave nature talks to visitors about Alaskan Wildlife specifically bears
- Assisted visitors in getting around the park, and providing information about Alaska
Education
BSN - Nursing
UAA
Anchorage, Alaska12.2027
High School Diploma -
Upstream Learning Correspondence
Glennallen05-2023
Skills
- Continuous Improvement
- Decision-Making
- Interpersonal Skills
- Time management abilities
- Adaptability
- Public Safety Awareness
- Customer service
- Communication skills
- Team collaboration
- Conflict resolution
- Patient care
- Clinical assessment
- Emergency response
- Medical terminology
- Basic life support
Volunteer Experience
- Childcare Volunteer, 12/01/23, 05/31/24, Young Lives, Springfield, OH, Supervised play areas for upholding safe and respectful setting. Gave teen moms an opportunity to be around other teen moms, and have a support system.
Certification
EMT, BLS
Timeline
EMT
Sullivan Arena
02.2025 - Current
Front Desk Receptionist
The Alaska Club
11.2024 - Current
Fast Food Worker
CFA
01.2024 - 05.2024
Flagger
JOLT Construction
08.2023 - 09.2024
Child Development Assistant
Copper River Native Association
08.2021 - 08.2023
YCC
Wrangell St. Elias National Park
05.2021 - 08.2021
BSN - Nursing
UAA
High School Diploma -
Upstream Learning Correspondence
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