Brynne Velozo
East Freetown,MA
Summary
Highly motivated manager with over ten years of leadership experience. Proficient in understanding financial data and planning, communication, staffing, and employee development. Capable of performing multiple tasks and maintaining managerial responsibilities, while providing exceptional customer service and creating a team oriented culture.
Overview
16
16
years of professional experience
Work History
General Manager/Area Manager
Dogtopia
10.2021 - Current
- Manages one of the most profitable and highest volume doggy daycares within RedBarn franchise
- Consistently achieves sales goals with marketing and creating brand reputation
- Effectively coaches staff to create trusting relationships between pet parents and ensure excellent customer service is consistently delivered
- Coordinates schedules and appropriately staffs facility to structure
- Monitors and ensures staff adheres to all company policies and procedures, while maintaining high standards of cleanliness and organization
- Responsible for increasing revenue and marketing
- Attends all conference calls/corporate communications and manages staff meetings to relay information
- Handle problematic clients to assist lower-level employees and maintain customer service
Pro Services Manager
Lowes
03.2021 - 10.2021
- Managed commercial contractor's desk and building materials departments
- Directly supervised 12 employees in department. As manager on duty; supervised upwards of 50 employees
- Built relationships with contractors through excellent customer service and fulfilling large orders quickly and efficiently
- Ensured associates managed their contractor accounts effectively and developed as necessary
- Attained fork lift license through company and briefly trained on reach truck
General Manager/Assistant Manager/Dept Manager
Petco Animal Supplies Stores Inc.
11.2007 - 03.2021
- Oversee store that generates an average of $110,000 weekly revenue and is considered to be one of the highest grossing stores in Massachusetts
- Managed upwards of 30 employees
- Reviewed sales data and reacted effectively to achieve budgets and targets assigned to store
- Created succession plans to achieve targets and ensure store is properly staffed
- Responsible for staff interviewing, hiring, developmental training, disciplinary actions, and separation of employees
- Supervised income and expenses of store and regulate payroll
- Ensured health and wellness of animals in store, cleanliness and standards, and development of team's animal education
- Inventory control, loss prevention
Education
New Bedford High School
New Bedford, MAUniversity of Massachusetts - Dartmouth
North Dartmouth, MASkills
- Operational Efficiency
- Interpersonal Communication Skills
- Leadership and Team Building
- Process Improvement
- Strategic Planning and Sales
- Budgeting and Payroll
Timeline
General Manager/Area Manager
Dogtopia
10.2021 - Current
Pro Services Manager
Lowes
03.2021 - 10.2021
General Manager/Assistant Manager/Dept Manager
Petco Animal Supplies Stores Inc.
11.2007 - 03.2021
New Bedford High School
University of Massachusetts - Dartmouth
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