
Dynamic professional with extensive experience in customer service and direct support roles, including at Olive Garden. Proven ability to enhance guest satisfaction through attentive service and effective problem-solving. Skilled in client documentation and de-escalation techniques, fostering positive relationships and ensuring quality care. Committed to promoting independence and well-being for individuals with diverse needs. Proficient in time management, with a proven track record of meeting deadlines. Skilled at prioritizing tasks to enhance productivity and efficiency, with strong communication skills and a proven ability to work effectively within teams. Adept at using interpersonal skills to achieve organizational goals.
-Delivered food promptly to guests, ensuring quality and accuracy of orders.
-Supported team members during peak hours, improving overall efficiency of service delivery.
-Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
-Collaborated with kitchen staff to streamline food preparation and service processes.
-Assisted in maintaining cleanliness and organization of dining area and service stations.
-Enhanced guest satisfaction by providing attentive and friendly service throughout dining experience.
-Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
-Operated kitchen equipment and maintained food safety standards for compliance.
-Collaborated with team members to optimize workflow and enhance efficiency during peak hours.
-Assisted in training new crew members, fostering teamwork and operational knowledge.
-Resolved customer complaints effectively, enhancing satisfaction and loyalty.
-Worked front counter, drive-thru and other areas.
-Providing direct care and support to individuals with developmental disabilities, focusing on their personal needs and goals.
-Assisting with daily living activities, including meal preparation, hygiene and medication administration, also ensuring their health and safety.
-(ISPs) Implementing Individualized Support Plans to promote independence and community integration, and documenting progress correctly.
-Completing social and recreational activities to enhance their quality of life and expanding social skills.
-Collaborating with a team of case managers and healthcare professionals to provide comprehensive support for the individual.
-Providing excellent customer service by taking orders, preparing food and beverages, And handling payment transactions efficiently.
-Maintaining And keeping up with the cleanliness and organization in the food preparation also service areas. Keeping health and safety standards in mind.
-Restocking supplies, having communication, and minimizing waste to ensure smooth work days.
-Working with team members to deliver prompt and accurate service during rush hours hopes to enhance the customer satisfaction.
-Reporting any incidents and or malfunctions with equipment to keep a safe and efficient work environment.
-Implemented individualized care plans tailored to specific needs and preferences of clients.
-Facilitated communication between clients and healthcare professionals, ensuring comprehensive support.
-Monitored client progress and behavior, documenting changes to inform care adjustments.
-Advocated for disabled individuals to foster communication and self- expression and achieve goals.
-Followed care plan and directions to administer medications.
-Monitored health and well-being of clients and reported significant health
-Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
-Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
-Assisted with customer requests and answered questions to improve satisfaction.
-Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
-Navigated online platforms efficiently to fulfill customer orders accurately.
-Demonstrated strong engagement skills to ensure high-level customer satisfaction.
-Processed customer transactions efficiently using point-of-sale system.
-Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
-Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
-Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
-Client documentation
-Cultural awareness
-Nutrition
-Direct patient care
-Transportation assistance
-Behavior redirection
-De-escalation techniques
-First aid and CPR
-CPR
-Medication Manager
-Washington State Food Handler Permit
-Washington State Class 12 MAST Permit