Bryon Medina
El Paso
Summary
A Dynamic Commissioned Field Supervisor with a proven track record at Allied Universal Security Services, excelling in operational management and strategic account oversight. Skilled in incident record management and customer engagement, I enhance service delivery and ensure safety compliance, fostering strong relationships that drive client satisfaction and retention.
Professional with comprehensive expertise in field operations, prepared for leadership and oversight responsibilities. Proven ability to drive team collaboration and adapt to dynamic environments. Skilled in project management, conflict resolution, and resource allocation. Valued for reliability, communication, and achieving targeted outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Supervisor
Sun City Security Svcs
04.2025 - Current
- Supervised daily operations to ensure compliance with security protocols and client requirements.
- Coordinated schedules and assignments for security personnel across various sites.
- Trained new team members on company policies, safety procedures, and operational standards.
- Conducted regular inspections to identify potential security gaps and recommend improvements.
- Maintained accurate records of incidents, reports, and communications in the incident management system.
- Collaborated with clients to address concerns and enhance service delivery quality.
Account Manager
Allied Universal Security Services
04.2024 - 03.2025
- Managed client accounts, ensuring satisfaction through effective communication and support.
- Developed strong relationships with key stakeholders to enhance service delivery.
- Collaborated with team members to resolve client issues promptly and efficiently.
- Conducted regular account reviews, identifying opportunities for improvement and growth.
- Provided training and onboarding for new clients on security protocols and services offered.
Account Manager
Allied Universal Security Services
02.2023 - 04.2024
- Monitored service quality, recommending adjustments to processes for enhanced performance.
- Assisted in developing proposals that aligned services with client needs and expectations.
- Utilized CRM software to track interactions, maintaining accurate records of client communications.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Security Supervisor
Allied Universal Security Services
01.2020 - 02.2023
- Supervised daily security operations, ensuring compliance with safety protocols and procedures.
- Trained and mentored junior security personnel on best practices and emergency response techniques.
- Conducted regular audits of security systems, identifying and addressing vulnerabilities effectively.
- Developed and implemented enhanced surveillance strategies to optimize incident detection rates.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Unarmed Security Officer
Blackstone Security Services
08.2016 - 01.2020
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols to identify security risks and maintain a visible presence on site.
- Responded promptly to incidents, coordinating with local law enforcement as necessary.
- Implemented emergency response procedures during critical situations, ensuring staff and visitor safety.
- Inbound/ Outbound trailer traffic from different warehouse yards.
- Monitored different types of CCTV programs.
Education
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX05-2019
Skills
- Operational field management
- Schedule coordination
- Proficient in delegating tasks
- Strategic operations planning
- Strong situational awareness skills
- Incident record management
- Experienced in firearm safety protocols
- Safety compliance
- Dependable performance
- Strategic account oversight
- Customer engagement
- Effective team collaboration
Certification
Level 3 Commissioned License
CPR Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Field Supervisor
Sun City Security Svcs
04.2025 - Current
Account Manager
Allied Universal Security Services
04.2024 - 03.2025
Account Manager
Allied Universal Security Services
02.2023 - 04.2024
Security Supervisor
Allied Universal Security Services
01.2020 - 02.2023
Unarmed Security Officer
Blackstone Security Services
08.2016 - 01.2020
Associate of Arts - Criminal Justice
El Paso Community College