Bryon Messina
Richmond,KY
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Senture
01.2023 - Current
- Managed diverse customer interactions through at times high-volume call queues and email communication, consistently handling call durations ranging from 2 minutes to over an hour.
- Demonstrated proficiency in addressing customer inquiries, resolving issues, and providing solutions in both verbal and written formats, achieving high satisfaction rates.
- Collaborated with team members to offer assistance and guidance on complex cases, ensuring accurate and efficient resolution of customer concerns.
- Met and exceeded weekly quotas for call and email volume, while maintaining a high standard of quality in service delivery.
Forklift Operator/Warehouse
REESE WHOLESALE
03.2021 - 01.2023
- Efficiently processed and prepared customer orders, ensuring accurate pulling and loading within a 15-minute timeframe for each order.
- Regularly handled and loaded straight bed trucks with high-volume shipments, demonstrating proficiency in managing logistics and ensuring timely delivery.
- Performed frequent heavy lifting, consistently moving and loading items weighing over 150 lbs as part of daily responsibilities.
Machine Operator
LSC Communications
03.2017 - 02.2019
- Operated and maintained a 1,500+ sq. ft. printer press, collaborating effectively with a team of 4 to ensure optimal machine performance and productivity.
- Played a key role in meeting and exceeding production quotas by proactively addressing and resolving machine issues, including minor fixtures, to prevent downtime.
- Conducted routine inspections and maintenance to ensure continuous, uninterrupted operation of the printer press, contributing to the overall efficiency and success of the production team.
Picker/Packer
Scentsy
11.2016 - 02.2018
- Efficiently managed 100-150 products an hour. Handling a fast-paced work environment within tight spaces, adapting to demanding work orders throughout the year, with intensified pacing during peak seasons.
- Primarily served as a packer, ensuring accurate and timely packaging of orders, while also stepping in to pick orders when needed due to cart shortages.
- Maintained a high level of organization and attention to detail to meet stringent order fulfillment requirements and consistently meet or exceed production targets.
Crew Trainer
McDonald's
12.2014 - 10.2016
- Led a team of 10-25 individuals during night shifts, effectively organizing and managing team members to ensure daily operational goals were met without direct managerial oversight.
- Developed strong customer service skills and an understanding of company expectations for team-based collaboration and productivity.
- Coordinated team activities, strategically distributing tasks across the store to maintain operational efficiency and enhance overall performance.
- Fostered a cohesive and motivated team environment, contributing to the smooth and effective running of store operations during high-demand periods.
Education
No Degree - Full Stack Software Development
Tech Elevator
Columbus02-2026
High school -
Lincoln County High School
Stanford, KY05.2016
Skills
- Customer support
- Data entry
- JUnit testing
- Customer service
- Java development
- Leadership
- Quality control
- Performance improvement
- Analytical Thinking
- Verbal and written communication
Additional Information
(859)314-5147, Authorized to work in the US for any employer
Timeline
Call Center Representative
Senture
01.2023 - Current
Forklift Operator/Warehouse
REESE WHOLESALE
03.2021 - 01.2023
Machine Operator
LSC Communications
03.2017 - 02.2019
Picker/Packer
Scentsy
11.2016 - 02.2018
Crew Trainer
McDonald's
12.2014 - 10.2016
High school -
Lincoln County High School
No Degree - Full Stack Software Development
Tech Elevator
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