Adaptable professional with diverse experience in customer service and support. Known for effective communication and leadership abilities, contributing to efficient operations and positive guest experiences in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Server/Bartender
Mcdevitt Taco Supply
San Antonio
06.2024 - 08.2025
Delivered fast, high-quality service in high-volume rooftop bar, serving over 200 guests nightly.
Executed closing tasks including bar breakdown, inventory checks, and restocking supplies.
Prepared and served diverse cocktails, beer, wine, and spirits while ensuring consistency under pressure.
Indigent Defense Intern
Managed Assigned Counsel
San Antonio
01.2023 - 01.2024
Conducted comprehensive analysis of police and sheriff budgets related to indigent defense for 2023 hearing.
Shadowed defense attorneys during felony criminal trials to gain practical insights.
Supported indigent defense program by gathering critical financial data for effective budget planning.
Installation and Sales Technician
Law Security
San Antonio
01.2022 - 01.2023
Advised homeowners on enhancing home security and entertainment systems.
Achieved sales exceeding $1.3 million through effective client engagement.
Obtained Texas Fire Technician certification to ensure compliance and safety standards.
Lead Server
Briarhurst Manor
Manitou Springs
09.2020 - 03.2022
Supervised dining room staff to enhance efficiency during peak service hours.
Trained new servers on menu items and customer service protocols.
Designed cocktail and wine menu for à la carte service and banquet events.
Property and Casualty Agent
USAA
Manitou Springs
01.2020 - 01.2022
Serviced approximately 2,000 insurance accounts for home, liability, renters, and personal property insurance.
Achieved 217% above required minimum for new liability sales and engagements.
Maintained licenses in all 50 states and the District of Columbia.
Senior Enlisted Leader
Defense Health Agency
Pentagon
01.2017 - 01.2020
Directed military oversight for a DHA-owned clinic in the Washington, DC region.
Managed clinic operations for over 27,000 active-duty, retired personnel, and their dependents.
Supervised a property book with assets totaling $157 million.
Monitored contract compliance on an agreement worth $547 million.
Combat Medic
4th Infantry Division, US Army
Fort Carson
01.2011 - 01.2017
Delivered routine and trauma-related medical care to Soldiers and civilians in 4th ID family.
Served as Non-Commissioned Officer in Charge of communications, enhancing operational efficiency.
Deployed in support of Operation Spartan Shield and Enduring Freedom with 3rd Armored Brigade Combat Team.
Education
Major in Business Management - Concentration in The Legal Environment of Business
Metropolitan State University of Denver
Denver, CO
06-2026
Skills
Customer service and support
Team collaboration
Dining service expertise
Health and safety leadership
Conflict resolution
Sales proficiency
Training
Basic Healthcare Administration Course
Texas Medical Assistant Training Instructor
Wildland Firefighter Certified
Timeline
Server/Bartender
Mcdevitt Taco Supply
06.2024 - 08.2025
Indigent Defense Intern
Managed Assigned Counsel
01.2023 - 01.2024
Installation and Sales Technician
Law Security
01.2022 - 01.2023
Lead Server
Briarhurst Manor
09.2020 - 03.2022
Property and Casualty Agent
USAA
01.2020 - 01.2022
Senior Enlisted Leader
Defense Health Agency
01.2017 - 01.2020
Combat Medic
4th Infantry Division, US Army
01.2011 - 01.2017
Major in Business Management - Concentration in The Legal Environment of Business