Kerstin Legg
Massillon,OH
Summary
Dynamic leader with a proven track record at Chipotle Mexican Grill, specializing in inventory management and customer service support. Successfully built loyal customer relationships while empowering teams, resulting in enhanced operational efficiency. Expertise in policy compliance and leveraging customer feedback to drive service excellence. Committed to fostering a culture of teamwork and continuous improvement.
Overview
7
7
years of professional experience
Work History
Server and Bartender
Buffalo Wild Wings
Massillon, Ohio
05.2024 - Current
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Trained new employees to perform duties.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Implemented feedback from customers to improve service quality and menu offerings.
General Manager
Chipotle Mexican Grill
Massillon, Ohio
01.2018 - 04.2024
- Recruited, trained and empowered employees to achieve key performance indicators.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
High School Diploma -
Jackson High School
Ohio05-2018
Skills
- Team Member Assistance
- Customer Service Support
- Operational Training
- Consistent Professional Commitment
- Policy Compliance Oversight
- Inventory management
- Customer feedback management
- Expert in Upselling Techniques
- Shift management
- Proficient in Task Management
- Positive and professional
Accomplishments
- received the role of certified training manager while at chipotle
- received multiple awards for food safety excellence in my restaurant
- received awards for being top 10 in northeast ohio at chipotle for operational scorecards
Timeline
Server and Bartender
Buffalo Wild Wings
05.2024 - Current
General Manager
Chipotle Mexican Grill
01.2018 - 04.2024
High School Diploma -
Jackson High School