Bryonna Neal
651 Melwood Drive NE ,OH
Summary
Professional, providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Proven track record of maintaining high standards of cleanliness and have demonstrated ability in working collaboratively with team members and providing excellent customer service.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
Warren, OH
08.2025 - 02.2026
- Ensured workspace cleanliness and organization to enhance productivity and safety.
- Cultivated positive customer interactions during peak periods to enhance overall experience.
- Executed daily cleaning of counters, machines, utensils, and seating areas to ensure a hygienic environment.
- Managed line control and crowd management through prompt and efficient service delivery.
- Managed customer complaints with professionalism, ensuring prompt issue resolution.
- Analyzed customer requests and crafted personalized beverage options to enhance sales performance.
- Elevated customer satisfaction by expertly preparing and serving premium beverages.
- Facilitated training initiatives for new hires, imparting expertise in coffee-making techniques and customer service standards.
- Oversaw maintenance of clean and organized workspace to enhance customer experience.
Barista
Hyatt Regency Austin
Austin, TX
04.2023 - 02.2024
- Crafted high-quality coffee beverages while ensuring compliance with safety and hygiene standards.
- Managed efficient operation of espresso machines and brewing equipment in a fast-paced environment.
- Delivered outstanding customer service by actively engaging with patrons and promptly addressing inquiries.
- Ensured cleanliness of workstations and dining areas to elevate guest satisfaction.
- Facilitated training sessions for new staff on beverage preparation and customer interaction techniques.
- Facilitated collaboration among team members to enhance workflow efficiency during peak hours.
- Crafted innovative drink specials utilizing seasonal ingredients to elevate menu diversity.
- Fostered a welcoming atmosphere by greeting customers warmly and addressing needs promptly.
Bartender
Saffron the Vegetarian Eatery
Las Vegas, NV
10.2021 - 12.2023
- Executed efficient processing of drink orders to enhance guest satisfaction.
- Developed innovative cocktail recipes that complemented vegetarian menu offerings.
- Ensured cleanliness and organization of bar area while adhering to health and safety standards.
- Facilitated collaboration with kitchen staff to ensure seamless coordination of food and drink pairings for special events.
- Oversaw inventory management and restocked supplies to optimize operations during peak hours.
- Assisted with opening and closing procedures by printing sales reports. Supported shift transitions by preparing cash drawers. Aided in inventory management to maintain stock levels.
- Maintained bar presentation and inventory levels to enhance customer experience.
Head Hostess
Saffron the Vegetarian Eatery
Las Vegas, NV
01.2021 - 05.2023
- Oversaw guest seating arrangements to optimize flow and elevate dining experience.
- Guided new host staff through comprehensive training on customer service protocols and restaurant policies.
- Optimized reservation systems to enhance table turnover efficiency during peak hours.
- Facilitated development of promotional materials to enhance customer foot traffic.
- Resolved customer inquiries and complaints, ensuring professionalism and empathy throughout interactions.
- Oversaw dining area cleanliness and ambiance to ensure a welcoming environment.
- Facilitated training and mentorship of new staff members to uphold service quality standards.
- Managed reservation system through phone and walk-in interactions to optimize scheduling and kitchen efficiency.
Babysitter
Private Home
Las Vegas, NV
01.2017 - 08.2020
- Oversaw children's activities to guarantee safety and promote engagement.
- Crafted nutritious meals and snacks tailored to specific dietary requirements.
- Ensured cleanliness and organization of play areas and toys to promote a safe environment.
- Facilitated homework assistance to enhance student understanding and engagement.
- Engaged in regular communication with parents to discuss children's progress and address individual needs.
- Established and executed routines that fostered positive behavior and effective discipline strategies.
- Assisted young children in engaging with games, solving puzzles, and exploring books.
Education
High School Diploma -
Spring Valley High School
Las Vegas, NV05.2019
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cleanliness
- Exceptional customer service
- Excellent memory
- Adaptive and creative
Timeline
Barista
Starbucks
08.2025 - 02.2026
Barista
Hyatt Regency Austin
04.2023 - 02.2024
Bartender
Saffron the Vegetarian Eatery
10.2021 - 12.2023
Head Hostess
Saffron the Vegetarian Eatery
01.2021 - 05.2023
Babysitter
Private Home
01.2017 - 08.2020
High School Diploma -
Spring Valley High School