Bryonna Wilson
Indianapolis
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
QMA/CNA
Crown pointe of Indianapolis
01.2018 - Current
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
- Pharmacy med check list
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted with personal hygiene tasks, promoting health and well-being among residents.
Call Center Agent/Customer Service
Indiana's Family & Social Services Administration
07.2020 - 11.2022
- Respond to individuals seeking information about COVID-19 vaccinations via phone, email, or text message.
- Positively always represent IN211 and the Indiana Department of Health by providing excellent customer service and responding to each inquirer in a professional, nonjudgmental, culturally appropriate manner.
- Providing vaccine information that's supported through virtual technology
- Managed inbound calls, providing accurate information and support to clients regarding social services programs.
QMA/CNA
Bickford Assisted Living
06.2015 - 01.2018
- Ensure residents receive medications/treatments as prescribed by their physician
- Assist residents with activities of daily living, including bathing, dressing, grooming and toileting
- Effectively interact with residents with dementia
- Provide dining services for residents
- Provide routine housekeeping and laundry services
- Participate in resident activities
- Incorporate opportunities to create small, but memorable, experiences for residents
- Trained new staff on best practices for resident care and safety protocols, improving team efficiency.
Education
Associate of Science - Nursing
South College
Indianapolis, IN09-2026
High School Diploma -
Arsenal Technical High School
Indianapolis, IN06-2013
Skills
- Patient care
- Medication administration
- Vital signs monitoring
- Personal hygiene assistance
- Dementia care
- Emergency response
- Infection control procedures
Certification
- CPR
- Certified Nursing Assistant (CNA)
- Certified Medication Aide
- State Tested Nursing Assistant
- Certified Medication Technician
Timeline
Call Center Agent/Customer Service
Indiana's Family & Social Services Administration
07.2020 - 11.2022
QMA/CNA
Crown pointe of Indianapolis
01.2018 - Current
QMA/CNA
Bickford Assisted Living
06.2015 - 01.2018
Associate of Science - Nursing
South College
High School Diploma -
Arsenal Technical High School