Bryshaun Joe
Tucker,GA
Summary
Experienced help desk support with strong troubleshooting skills. Utilizes effective communication skills to assist users and ensure their needs are met. Proven track record in system administration and customer service. Experienced with diagnosing and resolving technical issues efficiently. Track record of maintaining system integrity and providing exceptional customer support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Paraprofessional
Georgia Cyber Academy
Atlanta, GA
07.2024 - Current
- Resolved technical issues for students in a virtual setting, ensuring seamless access to educational resources.
- Diagnosed and solved 90% of student technical problems in a single interaction, ensuring efficient support delivery.
- Coordinated and managed software deployment for more than 200 devices, enhancing operational efficiency.
- Implemented process improvements that led to a 20% faster ticket resolution rate, enhancing overall customer support efficiency.
- Diagnosed and resolved student connectivity and display challenges, ensuring seamless access to school resources.
3D Technical Artist
Freelancers
Atlanta ,Georgia
11.2021 - Current
- Authored technical documentation aimed at streamlining onboarding and facilitating effective knowledge sharing among team members.
- Oversaw deployment of advanced software tools, resulting in improved project efficiency and streamlined pipeline processes.
- Supported resolution of network connectivity challenges, contributing to improved system efficiency.
- Engaged with team members to refine knowledge base resources, optimizing support processes for better user experience.
- Implemented systematic checks and repairs on IT equipment, ensuring optimal performance and longevity of assets.
Paraprofessional
Dekalb County Schools
Atlanta, Georgia
10.2022 - 05.2024
- Facilitated high-volume call interactions, ensuring professionalism and empathy to resolve customer and parent inquiries.
- Delivered tailored support solutions to a diverse user base of 500+, significantly enhancing user experience and engagement.
- Employed sophisticated monitoring strategies to support operational efficiency and ensure uninterrupted system functionality.
- Oversaw configuration and maintenance of network devices, focusing on maximizing connectivity and performance efficiency.
- Maintained precise records of student and parent inquiries and resolutions in ticketing system to support effective communication and follow-up.
- Developed clear explanations of technical subjects to bridge knowledge gaps and support informed decision-making for non-technical audiences.
Education
Bachelor's Degree -
Savannah College of Art And Design
Savannah, GA05-2019
Skills
- Technical Troubleshooting
- Network Configuration
- Software Installation
- Computer Diagnostic
- User Support
- Customer Service
- System Administration
- Problem Solving
- Time Management
- Zendesk
Languages
English
Full Professional
Spanish
Beginner (A1)
Certification
- CompTIA A+ - CompTIA
- API Design
Timeline
Paraprofessional
Georgia Cyber Academy
07.2024 - Current
Paraprofessional
Dekalb County Schools
10.2022 - 05.2024
3D Technical Artist
Freelancers
11.2021 - Current
Bachelor's Degree -
Savannah College of Art And Design