Bryshon McDew
Canton
Summary
Dedicated professional with a versatile background in warehouse operations. Known for strong safety compliance and effective customer service. Ready to leverage expertise in material handling to enhance efficiency and support team objectives. Skilled in safely maneuvering forklifts, managing inventory, and loading/unloading goods while adapting to changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Forklift Operator
Buckeye Paper
Canton, OH
03.2017 - 09.2021
- Monitored stock levels and reported discrepancies to supervisors for timely resolution.
- Implemented best practices for material handling, reducing product damage during transit.
- Maintained accurate logs of daily operations, contributing to effective record-keeping and reporting.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Operated forklifts to transport materials safely within warehouse environment.
- Transported goods between warehouse locations according to shipment and storage needs.
- Improved warehouse efficiency by expertly operating forklifts and pallet jacks to transport materials.
- Achieved minimal product damage through careful maneuvering of forklifts in tight spaces and adhering to weight limits when stacking goods.
- Demonstrated flexibility in adapting to changing demands by cross-training in various warehouse roles as needed.
Forklift Operator
PSC Metals
Canton, OH
12.2015 - 03.2017
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted regular safety inspections on equipment to ensure compliance with safety standards.
- Loaded and unloaded goods from trucks, maintaining organization in storage areas.
- Assisted in training new operators on safe forklift operation practices and procedures.
- Collaborated with team members to streamline inventory management processes, enhancing workflow efficiency.
- Contributed to a safe work environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Streamlined loading and unloading processes with efficient forklift operation, minimizing delays during shipment turnover.
- Unloaded and stacked materials by raising and lowering lifting devices.
Technical Support Representative
AT&T
Canton, OH
02.2013 - 10.2015
- Provided technical support to customers, addressing inquiries and troubleshooting issues effectively.
- Assisted in guiding users through software navigation and functionality enhancements.
- Documented customer interactions and solutions in ticketing system for future reference.
- Collaborated with team members to identify recurring issues and suggest improvements.
- Resolved customer complaints with empathy, ensuring a positive experience for users.
- Utilized remote assistance tools to diagnose and resolve technical problems efficiently.
- Maintained up-to-date knowledge of products, services, and industry trends to assist clients effectively.
- Provided timely support across various communication channels, including phone, email, and chat.
- Escalated unresolved issues to engineering teams while ensuring accurate issue reporting and tracking.
Education
High School Diploma -
Canton South High
Canton, OHSkills
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Warehouse safety
- Material handling
- Safety awareness
- Safe driver
- OSHA workplace safety
- Technical support
- Customer service
Certification
- Certified Forklift Operator 2015-current
- Certified Flagger 2015-current
Timeline
Forklift Operator
Buckeye Paper
03.2017 - 09.2021
Forklift Operator
PSC Metals
12.2015 - 03.2017
Technical Support Representative
AT&T
02.2013 - 10.2015
High School Diploma -
Canton South High