Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryson Bynum

Cedar Hill

Summary

Results-oriented retail worker with a focus on product knowledge and flexibility. Known for providing outstanding customer service while managing stress effectively, ready to contribute to team success and improve customer interactions. Adaptable retail professional skilled in stress management and help desk support. Proven ability to effectively communicate and assist customers through social media and email, enhancing overall customer experience and engagement.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

AT&T
Cedar Hill
09.2023 - 05.2026
  • Assisted customers with inquiries regarding product availability and order status.
  • Provided detailed product information to enhance customer understanding and satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed returns and exchanges in accordance with company policies.
  • Developed strong relationships with customers by providing personalized assistance and support.

Help Desk Support Specialist

Mphasis
08.2024 - 07.2025
  • Assisted users with software installations and upgrades remotely.
  • Responded promptly to user inquiries via phone, email, or chat channels.
  • Installed anti-virus programs on users' computers and configured them accordingly.
  • Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.

Education

Computer Science -

Cedar Valley College
Lancaster, TX
05-2024

Skills

  • Product knowledge
  • Effective communication
  • Social media support
  • Email communication
  • Stress management
  • Adaptability and flexibility
  • Help desk support

Key Skills

  • Data Entry
  • Sales
  • Software Installation
  • Microsoft Office

Timeline

Help Desk Support Specialist

Mphasis
08.2024 - 07.2025

Customer Service Representative

AT&T
09.2023 - 05.2026

Computer Science -

Cedar Valley College
Bryson Bynum