Bryson Culwell
Greeley,CO
Summary
Entry-level IT Technician with strong problem-solving skills and experience in customer service and team management. Completed coursework in CompTIA A+ and Office 365, developing troubleshooting and technical support abilities. Currently working as a Server Manager, gaining hands-on experience in leadership, customer support, and problem resolution. Passionate about transitioning into IT and applying technical and interpersonal skills in a help desk or IT support role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Manager
Santeramo's Pizza House
Greeley, CO
05.2022 - Current
- Managed a team of servers, ensuring smooth daily operations, and high customer satisfaction.
- Provided direct customer support, resolving issues efficiently, and maintaining a positive dining experience.
- Developed strong communication and problem-solving skills, essential for any kind of customer support.
- Trained new employees, demonstrating leadership, and the ability to teach technical processes.
Education
Associate of Science - Computer Science
Aims Community College
Greeley, COSkills
- Hardware and Software Troubleshooting
- Windows and Office 365 Administration
- Network Configuration and Maintenance
- System Installation and Upgrades
- Customer Support and Communication
- Leadership and Team Management
- Cybersecurity Basics
Certification
- CompTIA A+ Course Completion
- Office 365 Administration Course
Projects and Hands-On Experience
- PC Assembly & Troubleshooting: Built and configured personal/workstation computers, troubleshooting hardware and software issues.
- Office 365 Management: Set up and managed Office 365 accounts, including email configuration and basic admin tasks.
- Networking Basics: Configured home networks, including routers, switches, and basic security settings.
Timeline
Server Manager
Santeramo's Pizza House
05.2022 - Current
Associate of Science - Computer Science
Aims Community College
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