Aliyah Humphrey
Portland,OR
Summary
Ambitious student with an extensive background in customer service and leadership roles, looking to take on new opportunities and challenges. Friendly attitude, with a strong drive to learn, improve, and succeed.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Big Al's
Beaverton, OR
06.2024 - 05.2025
- Effectively multitasked within fast-paced environment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively, while communicating with my team.
Shift Leader
Mr. Nice Guys
Corvallis, OR
09.2022 - 08.2023
- Assisted general manager by creating plans to propose solutions to problems related to efficiency, costs, or profits.
- Identified needs of customers promptly and efficiently.
- Counted cash on hand during shift changes and closing to identify and solve money discrepancies, and prepare bank deposit statements.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Managed back stock and sales floor inventory.
Supervisor
F.R.O.S.T.
Kailua, HI
07.2017 - 01.2018
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created new strategies for improving customer service standards within the organization.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained business operations while owner was away.
Education
Associate of Applied Science - Pipe Welding
Portland Community College
Portland, ORBachelor of Science - Biology
Oregon State University
Corvallis, ORSkills
- Team Collaboration and Leadership
- Customer Service Management
- Positive Attitude
- Creative problem-solving
- Extensive Product Knowledge
- Quality control
Timeline
Server/Bartender
Big Al's
06.2024 - 05.2025
Shift Leader
Mr. Nice Guys
09.2022 - 08.2023
Supervisor
F.R.O.S.T.
07.2017 - 01.2018
Associate of Applied Science - Pipe Welding
Portland Community College
Bachelor of Science - Biology
Oregon State University
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