Shivani Cutler
Kailua-Kona ,HI
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and attentive service. Adept at cash handling and team collaboration, consistently delivering results in high-volume dining environments while maintaining a warm and friendly demeanor.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Server/Bartender
Kenechi
Keauhou, HI
04.2026 - Current
- Assisted customers by providing excellent service in a busy dining environment.
- Worked with kitchen staff to support timely food delivery and maintain order accuracy.
- Kept dining area clean and organized to improve guest satisfaction.
Jewelry Designer
Self-employed
01.2015 - Current
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Enhanced jewelry designs by incorporating innovative materials and techniques.
- Communicated effectively with clients to understand their needs and preferences for customized pieces.
- Fabricated pieces by hand and using specialized equipment.
- Improved customer retention through exceptional service and attention to detail in crafting unique jewelry items.
Cleaner
Self-employed
01.2010 - Current
- Cleaned residential and commercial spaces to maintain sanitation and hygiene standards.
- Utilized cleaning equipment and chemicals safely for effective surface disinfection.
- Developed customized cleaning plans based on client needs and preferences.
- Trained new team members on proper cleaning techniques and safety protocols.
- Implemented eco-friendly cleaning practices to promote sustainability in operations.
- Used time management and efficient cleaning methods to meet deadlines.
Server/Bartender
Kalikala Cuisine
Kailua-Kona, HI
06.2025 - 02.2026
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Managed inventory of dining supplies to prevent shortages during service.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Education
High School Diploma -
Horizonte High School
Salt Lake City, UT04.2004
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Safe food handling
Menu memorization
High volume dining
Food running
Service prioritization
Team collaboration
Beverage preparation
Multitasking and organization
Calm demeanor
Team player
Reliable and responsible
Warm and friendly
Adaptable and flexible
High energy and stamina
Team leadership
Excellent communication
Certification
Usui Reiki Master
Timeline
Server/Bartender
Kenechi
04.2026 - Current
Server/Bartender
Kalikala Cuisine
06.2025 - 02.2026
Jewelry Designer
Self-employed
01.2015 - Current
Cleaner
Self-employed
01.2010 - Current
High School Diploma -
Horizonte High School