Bryson Tyson
Enterprise,AL
Summary
Exhibited flexibility in responding to varying customer needs and challenges within the contact center setting. Employed active listening skills to identify and address customer financial needs through effective cross-selling. Maintained compliance with operational standards to enhance team effectiveness.
Overview
7
7
years of professional experience
Work History
Contact Center Representative
AllinCU
Daleville, AL
06.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Utilized CRM software to track interactions and manage customer data efficiently.
- Implemented process improvements that enhanced team productivity and customer satisfaction.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Extrusion Specialist
HSAA
Enterprise, AL
02.2020 - 09.2022
- Kept watchful eye on mechanical settings and output and made proactive adjustments to maintain optimal levels.
- Documented production data on consistent basis to assist with improvement and recordkeeping efforts.
- Achieved and maintained positive attitude during normal and complex challenges.
- Facilitated communication between shifts and with managers regarding machine operations and processing statuses.
- Updated product line equipment to meet production needs, resolve problems and maximize quality.
- Monitored and maintained FIFO inventory for smooth transactions between departments.
- Tracked $300k in monthly Raw Materials as well as testing materials to maintain quality of the product the company outputs.
- Maintained inventory needed for critical process through P.O’s
- Inbounded raw materials to online inventory so that price matches with company’s initial Purchase Order.
- Monitored monthly loss in the production of product and revised data into spreadsheets for a return on investments.
Supervisor of Operations
Alorica
Clovis, CA
01.2019 - 12.2020
- • Provided excellent customer service experience. Troubleshoot all of Verizon provided products. Handled customer accounts and billing. Managed a team of agents making sure they provided the best Possible solution. Did coaching/ sit downs with my agents to properly inform them on how to do job to the best of their abilities.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
Some College (No Degree) - Mechanical Engineering
Greenville College
Greenville, ILSome College (No Degree) - Engineering (Pre-Engineering)
Fresno City College
Fresno, CAHigh School Diploma -
Enterprise High School
Enterprise, AL05.2015
Skills
- Performed detailed mechanical inspections to identify potential issues and maintain operational efficiency
- Implemented strategies to improve production efficiency and reduce waste
- Facilitated strategic organizational leadership to drive operational efficiency and employee engagement
- Utilized critical thinking skills to enhance proficiency in IT computer software, supporting effective technology solutions
- Leveraged expertise in Microsoft Excel, PowerPoint, and Outlook to streamline workflows and improve communication
- Performed data entry tasks to support efficient record-keeping and information retrieval
- Enhanced team collaboration by employing active listening to understand diverse perspectives
- Implemented effective money management practices to enhance budgetary control and financial stability
Timeline
Contact Center Representative
AllinCU
06.2023 - Current
Extrusion Specialist
HSAA
02.2020 - 09.2022
Supervisor of Operations
Alorica
01.2019 - 12.2020
Some College (No Degree) - Mechanical Engineering
Greenville College
Some College (No Degree) - Engineering (Pre-Engineering)
Fresno City College
High School Diploma -
Enterprise High School