Summary
Overview
Work History
Education
Skills
Travel Softball Player
Timeline
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Brystal Newman

Fredericksburg,VA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations at Texas Roadhouse, demonstrating exceptional communication and multitasking proficiency. Adept at managing high-pressure situations and improving guest relations, I significantly contributed to team efficiency and positive feedback. Skilled in POS software and team collaboration, my professional demeanor and adaptability have consistently elevated service standards.

Overview

2
2
years of professional experience

Work History

Host/To Go

Texas Roadhouse
09.2023 - 07.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.

Host

Legends Grille
08.2022 - 09.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Education

High School Diploma -

Courtland High School
Spotsylvania, VA
05.2025

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Professional Appearance
  • POS Software
  • Telephone reception

Travel Softball Player

I am committed to play at Christopher Newport in 2025. I have gotten the opportunity to help coach mini camps with other players where we help younger athletes find their love for the sport just like we had. I have played for countless incredible teams and currently play for a team based in Alabama.

Timeline

Host/To Go

Texas Roadhouse
09.2023 - 07.2024

Host

Legends Grille
08.2022 - 09.2023

High School Diploma -

Courtland High School

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Brystal Newman