Summary
Overview
Work History
Education
Skills
About Me
Timeline
Generic

Madison Valdez

Arlington,TX

Summary

Proven leader in customer service and team collaboration, excelling in roles at Buffalo Wild Wings and Chick Fil A. Mastered conflict resolution and employee training, significantly enhancing dining and service efficiency. Skilled in data entry and organizational tasks, consistently improving operational flow and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Host/To Go

Buffalo Wild Wings
Abilene , TX
10.2023 - 02.2024
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Performed light administrative duties such as filing documents and taking messages.
  • Took reservations over phone and in person.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Resolved conflicts between customers when necessary.
  • Took beverage orders and served drinks during peak meal times.
  • Greeted guests upon arrival and provided them with menus.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Answered phones promptly to record and confirm reservations.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.

Cashier Team Lead

Chick Fil A
Abilene , TX
08.2022 - 02.2023
  • Performed daily opening and closing procedures for the register area.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Maintained work area and kept cash drawer organized.

Education

Some College (No Degree) - Education

The University of Texas At Arlington
Arlington, TX

Skills

  • Customer service
  • Employee training
  • Conflict resolution
  • Data entry
  • Time management
  • Team collaboration
  • Effective communication
  • Organizational skills
  • Server support
  • Takeout order processing
  • Dining customer service
  • Food safety

About Me

  • I used to show goats at my high school
  • I worked at the post office for a meal drive
  • Im Hardworking
  • Determined
  • Reliable
  • Trustworthy

Timeline

Host/To Go

Buffalo Wild Wings
10.2023 - 02.2024

Cashier Team Lead

Chick Fil A
08.2022 - 02.2023

Some College (No Degree) - Education

The University of Texas At Arlington

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Madison Valdez