Brytny O'Bier

Evaluated AI Chatbot responses to designated prompts and identified areas for enhancement.

Handled DME calls and routed them to the correct department.

Coordinated acquisition of CPAP equipment.

Managed patient records to ensure all prescriptions, insurance, and contact details were current and correct.

Arranged schedules for replacement parts and CPAP education sessions.

Monitored phone lines to guarantee swift assistance and reduced waiting periods.

Managed scheduling for employee lunches, work shifts, and PTO requests.

Coordinated annual and performance reviews

Managed resolution of escalated issues.

Processed new orders for sleep studies efficiently.

Provided education to patients regarding Sleep Study procedures.

Reviewed insurance benefits and clarified coverage details to patients.

Contributed to data entry and supported supervisory responsibilities.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Coordinated with medical staff to optimize scheduling processes and reduce wait times.
• Assisted in maintaining cleanliness and organization of reception area for optimal patient experience.

• Greeted patients and managed front desk operations to ensure smooth workflow.
• Scheduled appointments using electronic health record systems for efficient patient management.
• Verified patient information and insurance details to maintain accurate records.
• Handled incoming calls, directing inquiries to appropriate personnel promptly and professionally.
• Collected co-payments and processed payments accurately at the time of service.