Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Personal Information
Hobbies and Interests
Generic

Juevon Armstrong

Garland,TX

Summary

Motivated and detail-oriented IT and cybersecurity professional with hands-on experience in technical troubleshooting, robotics, and network/system administration. Currently pursuing a B.Tech. in Computer & Information Systems Security and holding an AAS in Network & System Administration. Skilled in identifying, analyzing, and resolving technical issues with strong knowledge of networking, security principles, and system operations. Adept at problem-solving, process improvement, and collaborating in fast-paced environments. Seeking an entry-level IT or cybersecurity role to apply technical skills and grow within the field.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fulfillment Associate (AFM Team)

Amazon Fulfillment Center
11.2024 - Current
  • Supported robotic troubleshooting and escalated system errors to maintain uptime.
  • Resolved drive and bin malfunctions, reducing downtime and improving workflow efficiency.
  • Applied analytical thinking to diagnose technical issues in automated systems.

Inbound Expert

Target
02.2024 - 11.2024
  • Managed inbound freight and inventory using data systems and scanners.
  • Collaborated with team members to keep materials organized and ensure availability.
  • Handled day-to-day shipping and receiving, overseeing more than 500 packages per day.
  • Maintained accuracy in high-volume operations with attention to detail and process controls.
  • Collaborated cross-functionally to ensure smooth material handling and stock integrity.

Auto Service Dispatcher

Agero, Inc.
03.2022 - 01.2024
  • Dispatched roadside assistance including towing, lockouts, and EV charging.
  • Coordinated logistics and communicated with providers under urgent conditions.
  • Gained experience working with databases, client systems, and secure communications.

Fraud Specialist

Bank of America
03.2021 - 03.2022
  • Investigated and resolved fraud cases while protecting customer accounts.
  • Developed strong problem-solving and analytical skills transferable to troubleshooting.
  • Applied data analysis to detect patterns and prevent financial loss.
  • Strengthened security awareness and compliance skills relevant to cybersecurity.

Yard Marshal

Amazon Fulfillment Center
10.2020 - 03.2021
  • Directed incoming and outgoing Amazon trucks, ensuring package accuracy and on-time delivery.
  • Supported safe operations in a fast-paced logistics environment.

Shift Lead

Smoothie King
10.2018 - 05.2020
  • Managed daily operations and team training.
  • Counted inventory weekly and made sure the building was pristine from the front of the store to the back.

Education

Bachelor of Technology (B.Tech.) - Computer & Information Systems Security

Western Governors University (WGU)
Remote
01.2027

Certificate - Mechatronics & Robotics Maintenance

Texas State Technical College (TSTC)
Red Oak, TX
08.2025

Associate of Applied Science (AAS) - Network & System Administration

Collin College
Plano, TX
09.2024

High School Diploma -

Wylie East High School
Wylie, TX
05.2018

Skills

  • Network & System Administration (Windows/Linux)
  • Cybersecurity Fundamentals & Risk Mitigation
  • Troubleshooting & Technical Support
  • Firewalls, VPNs, and Access Controls (coursework)
  • PLCs, Robotics, and Industrial Systems (technical foundation)
  • Fraud Detection & Data Protection (Bank of America experience)
  • Incident Reporting & Documentation
  • Python & Scripting Basics (coursework/projects)
  • Industrial Safety & Compliance (transferable to IT security policies)

Certification

  • The Bits and Bytes of Computer Networking
  • Technical Support Fundamentals
  • Mechatronics and Robotics Maintenance-In Person Lab

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Fulfillment Associate (AFM Team)

Amazon Fulfillment Center
11.2024 - Current

Inbound Expert

Target
02.2024 - 11.2024

Auto Service Dispatcher

Agero, Inc.
03.2022 - 01.2024

Fraud Specialist

Bank of America
03.2021 - 03.2022

Yard Marshal

Amazon Fulfillment Center
10.2020 - 03.2021

Shift Lead

Smoothie King
10.2018 - 05.2020

Bachelor of Technology (B.Tech.) - Computer & Information Systems Security

Western Governors University (WGU)

Certificate - Mechatronics & Robotics Maintenance

Texas State Technical College (TSTC)

Associate of Applied Science (AAS) - Network & System Administration

Collin College

High School Diploma -

Wylie East High School

Personal Information

Hobbies and Interests

  • Cybersecurity labs
  • Networking projects
  • Fitness
  • Video Gaming
  • VR
  • Anime

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