William Alisma
Katy,TX
Summary
IT professional transitioning from a creative background with a strong foundation in systems administration, IT support, and cybersecurity. Highly skilled in technical troubleshooting, network management, and security compliance. Adept at managing IT infrastructure, enhancing system performance, and implementing security measures to protect digital assets. Currently completing the CorrelationOne IT Training Program (Expected July 2025) and pursuing CompTIA Security+ certification to solidify expertise in cybersecurity and IT systems management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fulfillment Center Associate
Amazon
Brookshire, TX
01.2023 - Current
- Utilized technical problem-solving skills to troubleshoot and resolve operational challenges within the fulfillment center, ensuring seamless warehouse processes and efficiency
- Operated and maintained warehouse management systems (WMS), scanners, and tracking software to monitor inventory movement and returns processing
- Assisted in the diagnosis and resolution of technical issues related to barcode scanning, automated sorting systems, and inventory discrepancies
- Provided technical support and troubleshooting for fulfillment center equipment, including handheld devices, printers, and tracking systems
- Analyzed data reports and system alerts to identify inefficiencies and implement process improvements in inventory tracking and returns management
- Ensured accuracy in data entry and system updates, improving real-time inventory visibility and warehouse logistics
- Collaborated with cross-functional teams to enhance workflow automation and digital tracking systems to optimize warehouse performance
- Maintained compliance with Amazon’s IT and security protocols, safeguarding sensitive operational data and ensuring adherence to warehouse technology best practices
IT Support Specialist
Basch & Co Inc.
01.2015 - 01.2024
- Company Overview: Remote
- Provided technical support for remote teams, ensuring seamless software and hardware functionality
- Managed Windows and MacOS environments, troubleshooting system errors and optimizing user experiences
- Administered Active Directory user accounts, permissions, and security settings to ensure data protection
- Assisted in implementing network security policies, reducing vulnerabilities across digital assets
- Led software deployment and updates across multiple platforms, minimizing downtime and maximizing efficiency
- Documented technical processes and solutions, streamlining IT support workflows for future troubleshooting
- Remote
IT Coordinator & Help Desk Technician
International Academy Training Center
Katy, TX
01.2006 - 01.2014
- Provided Tier 1 & Tier 2 IT support, resolving technical issues for students and staff across multiple campuses
- Managed and maintained student record databases, ensuring data integrity and compliance with IT security policies
- Conducted hardware/software troubleshooting, reducing system downtime and improving user satisfaction
- Assisted in setting up network configurations, routers, and switches, supporting the institution’s IT infrastructure
- Delivered training sessions on IT best practices, enhancing technical literacy among students and faculty
Systems Support Specialist
DoYouRemember?, Inc.
Miami, FL
01.2012 - 01.2013
- Designed and optimized website structures for improved user experience and performance
- Assisted in server maintenance and data backup strategies, ensuring business continuity
- Provided remote IT support for teams, diagnosing and resolving technical issues efficiently
- Collaborated with development teams to implement security best practices, reducing system vulnerabilities
Education
Corellation One IT Training Program - Cybersecurity & IT Systems Management
07.2025
Bachelor of Arts - Graphic Design
American Intercontinental University
01.2012
NPowerNY Technology Service Corps - IT Technical Training
Skills
Operating Systems
- Windows Server
- Linux (Ubuntu, CentOS)
- MacOS
Networking
- TCP/IP
- DNS
- DHCP
- LAN/WAN
- Network Security
- VPNs
Cybersecurity
- Security Information & Event Management (SIEM)
- Risk Assessment
- Vulnerability Management
Cloud Technologies:
- Microsoft Azure
- AWS Fundamentals
- Virtualization (VMware, Hyper-V)
IT Support & Troubleshooting:
- Hardware/Software Diagnostics
- System Performance Optimization
- End-User Support
Software & Tools:
- Active Directory
- Microsoft 365 Administration
- ServiceNow
- Ticketing Systems
Scripting & Automation:
- PowerShell
- Bash (Basic)
- Python (Entry-Level)
Certification
- CompTIA Security+, expected 07/2025
- Microsoft Certified Technology Specialist (MCTS)
- NPowerNY Technology Service Corps (IT & Technical Training)
Timeline
Fulfillment Center Associate
Amazon
01.2023 - Current
IT Support Specialist
Basch & Co Inc.
01.2015 - 01.2024
Systems Support Specialist
DoYouRemember?, Inc.
01.2012 - 01.2013
IT Coordinator & Help Desk Technician
International Academy Training Center
01.2006 - 01.2014
Corellation One IT Training Program - Cybersecurity & IT Systems Management
Bachelor of Arts - Graphic Design
American Intercontinental University
NPowerNY Technology Service Corps - IT Technical Training
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