B. Sher'Rie White
Mount Pleasant,MI
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative Agent position. Ready to help team achieve company goals.
- Enthusiastic Retail Sales Associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of active listening and training in sales. Motivated to learn, grow and excel superior customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Census Enumerator
United States Census Bureau ACO 2976
Oak Brook, Illinois
10.2020 - 12.2020
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Attended team meetings to develop job knowledge.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Communicated with Census takers via phone to answer questions and expedite process.
Sub Para Educator
Midland County E.S.A.
Midland, MI
09.2004 - 05.2005
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Assessed student social, emotional and academic needs to plan goals appropriately.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Adhered to predetermined behavior and academic plans and collaborated on adjustments.
- Provided support during classes, group lessons and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Enforced school and class rules to maintain order in classroom.
- Distributed textbooks, workbooks, papers and pencils to students.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Operated computers or audio-visual aids to supplement presentations.
Bus Aide/Preschool Classroom Aide
NEMSCA Head Start
Coleman, MI
09.2003 - 06.2004
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Monitored behavior to keep order and prevent bus driver from being distracted.
- Assisted special needs students with self-care to maintain proper hygiene while in transit.
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
- Informed substitute and newly assigned drivers of routes and directions to maintain timely schedule.
- Built and maintained positive relationships with teachers, students and parents.
- Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.
- Prepared student reports for meetings with school personnel.
- Informed parents of student behavioral changes to formulate guidelines and solutions.
- Liaised with bus driver to conduct emergency evacuation drills.
Bus Aide/Preschool Classroom Aide
E.T.C. /North Midland Family Center
Midland, MI
09.2002 - 05.2003
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Monitored behavior to keep order and prevent bus driver from being distracted.
- Assisted special needs students with self-care to maintain proper hygiene while in transit.
- Documented disciplinary and behavioral incidents in tailored reports.
- Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
- Informed substitute and newly assigned drivers of routes and directions to maintain timely schedule.
- Built and maintained positive relationships with teachers, students and parents.
- Assisted with safe and efficient boarding of all bus passengers.
- Prepared student reports for meetings with school personnel.
- Informed parents of student behavioral changes to formulate guidelines and solutions.
- Liaised with bus driver to conduct emergency evacuation drills.
Retail Sales Associate/Deli Clerk/Cashie
Meijer
Lansing/Mount Pleasant/Midland, MI
07.1988 - 10.1997
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions and helped find specific items.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Used POS system to process sales, returns, online orders and gift card activations.
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Supported efficient and timely replenishment of sales floor merchandise.
- Increased sales and customer satisfaction through personalized servicing.
- Worked with loss prevention in monitoring shopper behavior.
- Folded and arranged merchandise in attractive displays to drive sales.
- Maintained clean sales floor and straightened and faced merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
Education
No Degree - Secretarial Studies And Office Administration
Lansing Community College
Lansing, MINursing
Davenport College
Midland, MIHigh School Diploma -
Education Training Connection
Midland, MI06.2011
Child Development Accreditation
Education Training Connection
Midland, MI06.2004
Skills
- Survey Question Interpretation
- Attention to Detail
- Customer Experience
- Active Listening
- Polite and Professional
- Confidentiality Protection
- Detailed Instruction
- Overcoming Objections
- Verbal and Written Communication
- Providing Feedback
- Participant Observation
- Outbound Calls
Certification
- Microsoft Power Point Fundamentals Training - [Ti2007meframe]
- Microsoft Word Intermediate[Area of certification], [Company Name] - 2007
- Microsoft Word Fundamentals Training - 2007
- Microsoft Publisher[Area of certification] Training - 2007
- Microsoft Outlook Fundamentals Training - 2007
- Microsoft Excel Fundamentals Training - 2007
- Keyboarding Basics Training - 2007
Timeline
Census Enumerator
United States Census Bureau ACO 2976
10.2020 - 12.2020
Sub Para Educator
Midland County E.S.A.
09.2004 - 05.2005
Bus Aide/Preschool Classroom Aide
NEMSCA Head Start
09.2003 - 06.2004
Bus Aide/Preschool Classroom Aide
E.T.C. /North Midland Family Center
09.2002 - 05.2003
Retail Sales Associate/Deli Clerk/Cashie
Meijer
07.1988 - 10.1997
No Degree - Secretarial Studies And Office Administration
Lansing Community College
Nursing
Davenport College
High School Diploma -
Education Training Connection
Child Development Accreditation
Education Training Connection
- Microsoft Power Point Fundamentals Training - [Ti2007meframe]
- Microsoft Word Intermediate[Area of certification], [Company Name] - 2007
- Microsoft Word Fundamentals Training - 2007
- Microsoft Publisher[Area of certification] Training - 2007
- Microsoft Outlook Fundamentals Training - 2007
- Microsoft Excel Fundamentals Training - 2007
- Keyboarding Basics Training - 2007
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