Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
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Brett Stephens

Blackwell,OK

Summary

Passionate Industry professional that fell in love with gaming industry. I have history of exceeding company goals while working under pressure forcing me to adapt to new situations and challenges. I hope to continue to grow and improve my skill sets so I have more to offer whomever I work for/with, myself, and my career.

Overview

3
3
years of professional experience

Work History

Director of Slot Operations

Rock And Brews Casino
12.2023 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.

Field Service Technician

Aristocrat Gaming Technologies
04.2023 - Current
  • Established positive customer relationships by providing punctual, effective, and excellent solutions.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Performed on-site installation, repair, maintenance, and test tasks
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Slot Operations Manager

Rock And Brews Casino
04.2022 - 04.2023
  • Perform and Plan all new installations, moves, maintenance, and help correct any deficiencies that are recognized with slot machines.
  • Analyze machine and gaming performance on a weekly, monthly and yearly basis.
  • Ensure slot machine performance through preventative maintenance and evaluation of reports on machine performance.
  • Reviews investigations into the resolution of variances to ensure compliance with property policies and employee integrity levels.
  • Provides input to General Manager concerning operational deficiencies and areas in need of attention.
  • Maintain Responsibilities of the Slot Operations Coordinator Position.

  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Increased profit by streamlining operations.

Slot Operations Coordinator

Rock And Brews Casino & Southwind Newkirk
10.2021 - 04.2022
  • Reviewed operations reports to understand numbers and trends.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Worked with vendors to make purchases and reconcile invoices.
  • Maintain and coordinate with vendors and partners a schedule of upcoming projects.
  • Responsible for progressive tracking and recording.
  • Keep record of all slot machine installs, changes and moves.
  • Setup and add all Slot machines in back of house system.

Slot Technician

Rock & Brews Casino And Southwind Newkirk
07.2021 - 10.2021
  • Display great customer service and satisfaction.

  • Responsible for providing assistance to players, paying out jackpots, and exchanging currency.
  • Provides players with instructions regarding all slot games and communicates information about the casino.
  • Perform General Slot machine maintenance, repairs, and cleaning.

  • Performed minor repairs and made adjustments to slot machines to resolve common problems.
  • Interacted with casino customers by answering questions, addressing concerns and handling escalations.

Education

- Construction Management

OSU Technology Institute
Okmulgee, Oklahoma

- Welding Technology

Pioneer Technology Center
Ponca City, OK

High School Diploma -

Blackwell High School
Blackwell, OK
2013

Skills

  • Communication
  • Teamwork
  • Learning
  • Project Management
  • High-Pressure Environments
  • Time Management Skills
  • Networking
  • Troubleshooting
  • IGT Advantage
  • I24 casino analytics
  • Casino Cash Trac
  • Tableau
  • Data Evaluation
  • Negotiation
  • Leadership
  • Excel
  • Adaptability
  • Technically knowledge
  • Lock installation
  • Customer satisfaction
  • Revenue growth
  • Floor planning

Websites

Accomplishments

  • Increased slot machine average win per unit per day by 22%.
  • Established better communication amongst all vendors and partners working directly with the slots department.
  • Oversaw the installation and floor plan of near 500 slot machines during casino expansion/remodel
  • Rapidly expanded my knowledge of casino operations and casino products with intentions of continually learning more to better fit any role needed
  • OIGA Trade Show 2023 booth setup
  • 700 Game install across multiple casinos in Vegas including New York New York, Bellagio, Aria, Durango, OYO, El Cortez, Harrahs and Century Tech
  • Aristocrat Master Certification

References

  • Joe Magbitang

 General Manger Golden Eagle Casino

916-992-3751


  • Cline Friehoff

Security Director at Rock & Brews Casino

620-218-0402


  • Travis Johnson

COO of Dynamic Gaming Solutions

405-921-7329


  • Bruce McClure

General Manager Rock & Brews Casino

951-746-5295


  • Kevin Hutchison

Senior Account Executive at Aristocrat

918-899-8480

Timeline

Director of Slot Operations

Rock And Brews Casino
12.2023 - Current

Field Service Technician

Aristocrat Gaming Technologies
04.2023 - Current

Slot Operations Manager

Rock And Brews Casino
04.2022 - 04.2023

Slot Operations Coordinator

Rock And Brews Casino & Southwind Newkirk
10.2021 - 04.2022

Slot Technician

Rock & Brews Casino And Southwind Newkirk
07.2021 - 10.2021

- Construction Management

OSU Technology Institute

- Welding Technology

Pioneer Technology Center

High School Diploma -

Blackwell High School

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