Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Buchara Estangel

Miami,FL

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

11
11
years of professional experience

Work History

Cashier

Walmart
Miramar, FL
08.2019 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Greeted customers entering store and responded promptly to customer needs
  • Answered questions about store policies and addressed customer concerns
  • Worked flexible schedule and extra shifts to meet business needs
  • Checked personal identifications during alcohol and tobacco sales

Cashier

Wendys Restaurant
MIAMI, FL
07.2017 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Restocked and organized merchandise in front lanes
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals

Online Shopper

Walmart
Miramar, FL
08.2021 - Current
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
  • Picked quality and accurate items for [Number] daily customer orders

Asset Protection Customer Host

Walmart
Miramar, FL
06.2020 - 08.2021
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary or theft.
  • Kept patrons and employees safe and from criminal activity.
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets
  • Checked CCTV for evidence of shoplifting
  • Provided meaningful solutions by garnering teams of risk management specialists to meet client needs

Server Shift Leader

Conch Heaven
Miami, FL
02.2019 - 07.2019
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns

Education

Certificate - Pharmacy Technician

Concorde Career Institute Miramar
10933 Marks Way, Miramar, FL 33025
12.2022

High School Diploma -

North Miami Senior High School
North Miami, FL
06.2017

Skills

  • Customer Relationships
  • Customer Order Fulfillment
  • Guest Satisfaction
  • Food Safety Guidelines
  • Order Accuracy
  • Light Housekeeping
  • Performance Goals
  • Food Allergies
  • Safe Equipment Handling
  • Proper Staffing
  • Credit and Debt Card Processing
  • Cash Counting
  • Online Order Processing
  • Team Goals
  • Corrective Actions
  • Loss Prevention Goals Monitoring
  • Organization and Planning
  • Accurate Money Handling
  • Personal Shopping
  • Emergency Calls
  • Safety Violations
  • Customer Service
  • Upbeat and Outgoing Attitude
  • Cash Register Operations
  • Attention to Detail
  • Personal Grooming Standards

Timeline

Online Shopper

Walmart
08.2021 - Current

Asset Protection Customer Host

Walmart
06.2020 - 08.2021

Cashier

Walmart
08.2019 - Current

Server Shift Leader

Conch Heaven
02.2019 - 07.2019

Cashier

Wendys Restaurant
07.2017 - Current

Certificate - Pharmacy Technician

Concorde Career Institute Miramar

High School Diploma -

North Miami Senior High School

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Buchara Estangel