Buchi Sai Kiran Kumar Goud Surugu

• Partnered closely with business stakeholders to identify customer pain points and lead initiatives aimed at improving the overall customer experience across multiple digital touchpoints
• Drove UI/UX improvements by collaborating with design teams to streamline user workflows, enhance accessibility, and modernize interfaces, resulting in more intuitive and efficient customer journeys
• Defined and prioritized product backlog items that focused on communication modernization, user interface enhancements, and customer satisfaction improvements.
• Guided cross-functional squads through iterative delivery of experience-focused features, ensuring alignment with customer needs, compliance standards, and business objectives
• Support release management using ServiceNow and coordinate with development, QA, and business teams during UAT and post-production validation
• Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary
• Monitored customer feedback, adoption metrics, and user behavior to inform ongoing optimizations and continuous improvement efforts
• Led the transformation of legacy paper-based communications to digital formats, shifting high-volume correspondence to email to increase delivery speed, reduce operational costs, and enhance customer engagement
• Utilized Target Process for project and work management—tracking progress, prioritizing features, aligning cross-functional teams, and ensuring transparency across all stakeholders.

• Served as Product Owner for a next-generation payment scheduling system within Treasury Services, enabling clients to create, update, and manage scheduled payments across multiple domestic and cross-border payment channels.
• Partnered with stakeholders, architects, and engineering teams to define scheduling workflows that enhanced operational efficiency, accuracy, and customer experience for high-volume treasury operations.
• Led integration efforts between the scheduling platform and multiple payment rails undergoing ISO 20022 modernization, ensuring support for richer payment data, enhanced validations, and expanded transaction lifecycle visibility.
• Defined and prioritized product backlog items across scheduling logic, ISO 20022 message mapping, and inter-system dependencies, ensuring all features aligned with regulatory, operational, and customer requirements.
• Drove the development of a cloud-ready, event-based notification service that delivered real-time updates to clients and internal teams on payment status, exceptions, modifications, and execution outcomes.
• Collaborated with cloud engineering teams as part of a broader treasury modernization and cloud transformation initiative, ensuring the scheduling and notification components followed cloud-native patterns, event-driven architecture, and scalable API design.
• Worked cross-functionally with payment rail teams, enterprise architecture, and platform engineering to ensure seamless orchestration between the scheduling system, payment engines, and downstream systems.
• Supported iterative delivery through Agile ceremonies, providing clear user stories, acceptance criteria, and feature context to development teams.
• Led UAT cycles and coordinated production rollout activities to validate ISO 20022-ready scheduling flows, event triggers, and notification logic.
• Monitored industry timelines, standards updates, and operational impacts to ensure the product remained compliant and aligned with future phases of ISO 20022 adoption.

• Acted as the primary point of contact for stakeholders, communicating updates and gathering feedback
• Executing the product strategy, focusing on delivery of product roadmap features and tactical items within an agile development process
• Serve as the primary point of contact for the development team, ensuring clear communication and understanding of product requirements and priorities
• Create and manage the product backlog in alignment with the product roadmap and company objectives, and assisted in the creation of user stories, acceptance criteria
• Collaborate with UI/UX and optimize the value of work across the development
• Manage implementation of new features by outlining plans and specifications such as how, where and when each component would work
• Collaborate with Product Manager and stakeholders to ensure work prioritization is aligned with the priorities and overall product roadmap, and supported development and socializing of product strategy with senior leaders
• Ensure stories clearly communicate the customer and stakeholder needs to meet key business objectives and strategies for the product
• Develop and track key value drivers that measure effectiveness of product discovery and overall product performance, and communicated these to stakeholders and business leaders
• As a functional leader of an agile team, ensured the team is aligned around similar goals and objectives
• Monitor and evaluate product performance, usability, and customer satisfaction, and identified areas for improvement and recommending necessary adjustments
• Analyze key aspects of business to evaluate factors driving results and summarized into presentations; and identified process inefficiencies through gap analysis, and used the retrospectives to communicate and improve team’s performance
• Monitor competitive landscape to develop knowledge of prevailing trends, financials and operating drive across multiple industry segments
• Create and share weekly and monthly reports with business stakeholders on the progress of user stories, best opportunities identified, solution approaches and decision making
• Use ServiceNow tool for operational work and integration like team’s connectivity, release management activity for any deployments

• Served as primary liaison between client and multiple internal groups to clarify goals, and meet standards and deadlines
• Guided the development team by defining the vision, value and context of “why” behind product capabilities/features and help to plan “how” to best deliver them; and coordinated with product manager on roadmap management and release planning
• Worked with the product manager and business SMEs to assemble detailed requirements, support functional feature discovery efforts, analyze business processes and define integrated solution requirements
• Created user stories and acceptance criteria, and prioritized stories with focus on maximizing the business value and that align with product strategy
• Facilitated efforts across product teams to align product roadmaps and sprint plans, in an effort to focus on delivering the maximum business value
• Participated in PI planning sessions, facilitated the Iteration planning, Sprint reviews, Sprint retrospective, Backlog grooming sessions
• Developed and tracked key value drivers that measure effectiveness of product discovery and overall product performance, and communicated these to stakeholders and business leaders
• Served as a servant leader for cross functional scrum teams by facilitating the daily stand up’s and removing impediments, and coordinated with Product Owners and stakeholders on backlog list prioritization
• As a Scrum master led core agile ceremonies like daily stand-ups, Sprint planning, Sprint review and Sprint retrospectives
• Conducted System ART Demo’s for the product developed by teams and also kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives
• Managed and reported Velocity, Burn Down, Commitment reliability etc. to review and enhance the performance on Sprint basis
• Provided coaching to team on practicing the Agile methodologies, scrum framework, creating user stories
• Trained and mentored team members on effective usage of Scrum process to improve efficiency and reduce production times

· Played an important role in bridging the gap between business needs and technical solutions within the organization, by understanding business processes, identifying opportunities for improvement, and defining requirements for software systems or process changes

· Collaborated with stakeholders, including business users, clients, and project teams, to gather and document requirements and objectives by conducting interviews, workshops and surveys

· Created and maintained comprehensive documentation of business requirements, including use cases, process flows, data dictionaries, and functional specifications

· Facilitated communication between business stakeholders and technical teams in an effort to ensure all parties have a shared understanding of project goals and requirements

· Worked Identified, assessed, and managed risks associated with proposed changes, and collaborated in the development of risk mitigation plans to minimize potential disruptions

· Developed diverse reporting packages to meet the individual needs of product management, leadership and marketing teams

· Collaborated with UX designers to ensure that user interfaces and experiences meet user expectations and are aligned with business requirements

· Defined acceptance criteria and conducted acceptance testing to ensure that the final solution met specified requirements and is of high quality

· Monitored the performance of processes and systems, and gather feedback for future enhancements to support continuous improvement initiatives

· Created visual representations of current and future business processes using techniques like process maps, workflow diagrams, and swimlane diagrams

· Conducted the costs and benefits analysis associated with proposed solutions and provided inputs for decision-making

· Collaborated with project managers to support project planning, scheduling, resource allocation, and overall project management activities

· Developed and maintained a deep understanding of the industry or domain in which the organization operates (e.g., finance, healthcare, e-commerce) to provide relevant insights