Bucika Stewart

• Educated taxpayers on available payment options and helped them establish suitable payment plans based on their financial situations.
• Resolved complex tax issues by researching regulations and collaborating with internal departments.
• Processed taxpayer requests efficiently, ensuring compliance with federal guidelines and deadlines.
• Implemented process improvements that streamlined workflows and increased response times for taxpayer queries.

• Handled customer inquiries via phone, email, and chat with professionalism and empathy while adhering to workflow priorities.

• Interpreted customer concerns, researched account details, and provided accurate resolutions using multiple platforms.

• Maintained detailed account notes and contributed to enhanced customer satisfaction through clear communication and timely follow-through.

• Demonstrated strong multitasking skills while working within fast-paced, metrics-driven environments.

• Processed and adjudicated medical claims with varying levels of complexity, ensuring timely and accurate resolution.

• Conducted claims research, verified benefits, and identified discrepancies to ensure compliance with payer and policy requirements.

• Utilized multiple systems to review documentation, validate coding, and maintain accurate member records.

• Delivered high-quality support by troubleshooting claim issues and escalating cases when necessary.

Coordinated enrollment for employed and contracted healthcare providers, ensuring timely activation with payers, facilities, and regulatory entities.

• Verified and maintained credentialing data to support accurate reimbursement and uninterrupted patient care.

• Played a key role in onboarding rounding providers, ensuring all enrollment components were completed efficiently.

• Monitored compliance requirements, performed data audits, and managed deadlines to prevent delays in provider billing.

• Served as the initial point of contact for clients and referral sources, promoting continuity of care through timely and accurate referral intake.

• Collected, entered, and documented referral data with a high degree of accuracy, ensuring compliance with internal, state, and federal guidelines.

• Maintained consistent follow-up on referral decisions, communicating updates clearly and professionally.

• Partnered with clinical teams to streamline onboarding and improve the overall referral workflow.