Buena Fe Macabudbud
7446 Lake Otis Pkwy Apt 3 Anchorage,AK
Summary
Dynamic service associate with a proven track record at Shangri-La's Mactan Resort and Spa, excelling in customer service excellence and operational efficiency. Skilled in transaction processing and complaint handling, I foster positive client relationships and enhance guest experiences through active listening and effective problem-solving. Committed to delivering exceptional service and support.
Overview
2026
2026
years of professional experience
Work History
Service Associate
Shangri-La's Mactan Resort And Spa, Cebu
Cebu Philippines
09.2009 - 07.2025
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained cleanliness and organization of sales floor, ensuring product availability for customers.
- Collaborated with team members to resolve customer issues and provide effective solutions.
- Learned company policies and procedures to deliver consistent service and support operations.
- Engaged in ongoing training to develop product knowledge and improve service capabilities.
- Supported promotional activities by setting up displays and informing customers of current offers.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
Service Assiciate
Plantation Bay Resort And Spa
Cebu Philippines
2006 - 2009
- Delivered exceptional guest service, ensuring satisfaction and timely resolution of inquiries.
- Trained new staff on standard operating procedures and customer engagement techniques.
- Coordinated with team members to streamline operations and enhance service efficiency.
- Implemented feedback mechanisms to improve guest experience and address service gaps.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
Southwestern University
Cebu Philippines03.2002
Skills
- Customer service
- Transaction processing
- Point-of-sale systems
- Product knowledge
- Operational efficiency
- Team collaboration
- Training and development
- Active listening skills
- Customer support
- Patience and tolerance
- Complaint handling
- Customer service excellence
- Client relationship building
- Payment processing
- Handling returns
- Returns and refunds
- Multitasking and organization
- Excellent communication
- Listening skills
- Attention to detail
- Workflow management
Timeline
Service Associate
Shangri-La's Mactan Resort And Spa, Cebu
09.2009 - 07.2025
Service Assiciate
Plantation Bay Resort And Spa
2006 - 2009
Bachelor of Science - Hotel, Resort And Restaurant Management
Southwestern University