Buffy Tisdale
Humble,TX
Summary
Results-driven Customer Service Representative with over 30 years of experience in enhancing customer satisfaction and loyalty. Expertise in leveraging advanced systems such as SAP and Microsoft Dynamics 365 to streamline operations and resolve inquiries efficiently. Proven track record of improving operational processes and fostering positive customer relationships through exceptional communication and analytical problem-solving skills. Committed to sharing best practices to elevate team performance and deliver outstanding client support.
Overview
18
18
years of professional experience
Work History
Operations Support Analyst
Evoqua Water Technologies
Houston, TX
09.2022 - Current
- Addressed and resolved unique customer problems efficiently.
- Transformed tasks into clear process flows.
- Created instructional content to streamline customer and order management workflows.
- Fostered strong partnerships with internal and external customers.
- Analyzed customer orders to ensure compliance with purchasing policies.
- Addresses customer order concerns from third-party processors of limited complexity.
- Supports branch by managing inventory levels, generates purchase orders.
- Created orders for quoted jobs and installations with unique requirements.
- Managed contract renewals, maintenance, and purchase order changes.
- Streamlined invoice submissions to align with customer payment requirements.
Customer Service Representative
Evoqua Water Technologies
Houston, TX
08.2021 - 09.2022
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Assisted customers with a variety of service-related issues over the phone.
- Fostered positive client experiences through adept and courteous service solutions.
- Documented customer interactions, transactions, comments and complaints.
Commercial Truck Driver
Tri-State Expedited
11.2020 - 07.2021
- Conducted pre- and post-shift vehicle inspections, ensuring safety and compliance
- Maintained timely deliveries across the Midwest, Northeast, and Southern U.S
- Regions
- Planned efficient routes using GPS and physical maps, optimizing delivery schedules
Contact Center Representative II
PrimeWay Federal Credit Union
Houston, TX
01.2007 - 10.2018
- Handled an average of 96 calls per day with 99% accuracy, receiving multiple Customer Service Awards
- Resolved complex customer inquiries and processed transactions such as wire transfers and loan payments
- Trained new employees on processes, enhancing team productivity and consistency
- Managed escalated customer concerns, providing effective resolutions and alternative solutions
- Educated customers on online transaction tools, improving client adoption rates
- Collaborated with team members to achieve performance goals and deliver exceptional service
Education
Associate of Arts - Human Services
Lone Star College System
Houston, TX05.2024
Certificate in Commercial Driving -
Lone Star College
Houston, TX06.2019
Bachelor of Arts And Science - Applied Administration
University of Houston Downtown
Houston, TXSkills
- SAP System Proficiency
- Proficient in Microsoft Dynamics 365
- Microsoft Office Proficiency
- Issue Management
- Order Processing
- Report Development
- Effective Time Management
- Effective Collaboration
- Detail-Oriented Approach
- Clear Communication Proficiency
- Accurate Keyboarding Ability
- Contract Administration
- Invoice Management
Timeline
Operations Support Analyst
Evoqua Water Technologies
09.2022 - Current
Customer Service Representative
Evoqua Water Technologies
08.2021 - 09.2022
Commercial Truck Driver
Tri-State Expedited
11.2020 - 07.2021
Contact Center Representative II
PrimeWay Federal Credit Union
01.2007 - 10.2018
Associate of Arts - Human Services
Lone Star College System
Certificate in Commercial Driving -
Lone Star College
Bachelor of Arts And Science - Applied Administration
University of Houston Downtown