Summary
Overview
Work History
Education
Skills
References
Timeline
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Buffy Vigie

Altamonte Springs,Florida

Summary

Professional in account management, bringing valuable experience in client relationship building and strategic planning. Utilizes skills to drive business growth and develop tailored solutions. Track record of successfully managing high-value accounts and achieving client satisfaction. Known for strong focus on team collaboration and achieving results, consistently adapting to changing needs.

Overview

27
27
years of professional experience

Work History

Senior Strategic Account Manager

Datalink Software Solutions
03.2019 - Current
  • Employee of the Year, 2023
  • Implement and manage analytical software solutions to Medicare Advantage, Commercial, and Medicaid Health plans as well as Electronic Medical Record (EMR) solutions for management service organizations (MSO), correctional health facilities and at home wellness organizations
  • Lead strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones
  • Develop and deploy strategies to meet and exceed client specific KPIs that ensure revenue retention and maximize growth opportunity
  • Collaborate with clients to improve quality metrics and risk adjustment accuracy via data system enhancements
  • Created and lead annual client stewardship meetings and monthly SLA performance reviews.

National Account Manager

One Call Care Management/TechHealth
08.2008 - 03.2019
  • Multi-year President’s Club candidate/winner – 2018 exceeded budget by 7% and outperformed 2017 by 11%
  • Managed multiple highly matrixed HQ client relationships within $119M portfolio
  • Served as primary contact for clients to resolve complex program challenges and instill One Call value and partnership
  • Completed client partnership reviews, spend data analysis and strategy sessions to enhance client experience and identify revenue opportunities
  • Provided regular dashboards on key performance indicators, analysis on risk and revenue optimization opportunities
  • Managed cross-functional relationships with Implementation, Finance, Operations, Sales and Marketing teams within the organization.

Senior Account Executive

Ability Services Network
03.2003 - 08.2008
  • Multi-year Top Revenue Achiever award
  • Used selling skills to promote features and benefits of products to new and existing employers, third party administrators and insurance carriers
  • Performed continuing educational seminars for existing and new potential clients
  • Participated in oral presentations including request for proposals.

Senior Account Manager, Assistant Vice President

Sedgwick CMS
02.2000 - 02.2003
  • Acted as primary client contact with focus on maintaining and improving overall client satisfaction and their risk management programs
  • Facilitated transition of new programs to national field operation offices
  • Prepare, distribute, and presented client stewardship reports
  • Educated clients on loss data and drivers of cost impacting assigned programs
  • Identified and solicited cross selling opportunities.

Assistant Operations Manager

Sedgwick CMS
02.1999 - 02.2000

Workers’ Compensation Claims Supervisor

Sedgwick CMS
07.1997 - 02.1999

Education

Associate of Arts -

Seminole State College of Florida
Sanford, FL
05.1992

Skills

  • Client Relationship Management
  • Performance Tracking
  • Industry Expertise
  • Customer Retention
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Effective Communication

References

References furnished upon request

Timeline

Senior Strategic Account Manager

Datalink Software Solutions
03.2019 - Current

National Account Manager

One Call Care Management/TechHealth
08.2008 - 03.2019

Senior Account Executive

Ability Services Network
03.2003 - 08.2008

Senior Account Manager, Assistant Vice President

Sedgwick CMS
02.2000 - 02.2003

Assistant Operations Manager

Sedgwick CMS
02.1999 - 02.2000

Workers’ Compensation Claims Supervisor

Sedgwick CMS
07.1997 - 02.1999

Associate of Arts -

Seminole State College of Florida

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