Buffy Vigie
Altamonte Springs,Florida
Summary
Professional in account management, bringing valuable experience in client relationship building and strategic planning. Utilizes skills to drive business growth and develop tailored solutions. Track record of successfully managing high-value accounts and achieving client satisfaction. Known for strong focus on team collaboration and achieving results, consistently adapting to changing needs.
Overview
27
27
years of professional experience
Work History
Senior Strategic Account Manager
Datalink Software Solutions
Tampa, FL
03.2019 - Current
- Employee of the Year, 2023
- Implement and manage analytical software solutions to Medicare Advantage, Commercial, and Medicaid Health plans as well as Electronic Medical Record (EMR) solutions for management service organizations (MSO), correctional health facilities and at home wellness organizations
- Lead strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones
- Develop and deploy strategies to meet and exceed client specific KPIs that ensure revenue retention and maximize growth opportunity
- Collaborate with clients to improve quality metrics and risk adjustment accuracy via data system enhancements
- Created and lead annual client stewardship meetings and monthly SLA performance reviews.
National Account Manager
One Call Care Management/TechHealth
Jacksonville, FL
08.2008 - 03.2019
- Multi-year President’s Club candidate/winner – 2018 exceeded budget by 7% and outperformed 2017 by 11%
- Managed multiple highly matrixed HQ client relationships within $119M portfolio
- Served as primary contact for clients to resolve complex program challenges and instill One Call value and partnership
- Completed client partnership reviews, spend data analysis and strategy sessions to enhance client experience and identify revenue opportunities
- Provided regular dashboards on key performance indicators, analysis on risk and revenue optimization opportunities
- Managed cross-functional relationships with Implementation, Finance, Operations, Sales and Marketing teams within the organization.
Senior Account Executive
Ability Services Network
Atlanta, GA
03.2003 - 08.2008
- Multi-year Top Revenue Achiever award
- Used selling skills to promote features and benefits of products to new and existing employers, third party administrators and insurance carriers
- Performed continuing educational seminars for existing and new potential clients
- Participated in oral presentations including request for proposals.
Senior Account Manager, Assistant Vice President
Sedgwick CMS
Memphis, TN
02.2000 - 02.2003
- Acted as primary client contact with focus on maintaining and improving overall client satisfaction and their risk management programs
- Facilitated transition of new programs to national field operation offices
- Prepare, distribute, and presented client stewardship reports
- Educated clients on loss data and drivers of cost impacting assigned programs
- Identified and solicited cross selling opportunities.
Assistant Operations Manager
Sedgwick CMS
02.1999 - 02.2000
Workers’ Compensation Claims Supervisor
Sedgwick CMS
07.1997 - 02.1999
Education
Associate of Arts -
Seminole State College of Florida
Sanford, FL05.1992
Skills
- Client Relationship Management
- Performance Tracking
- Industry Expertise
- Customer Retention
- Teamwork and Collaboration
- Problem-solving abilities
- Effective Communication
References
References furnished upon request
Timeline
Senior Strategic Account Manager
Datalink Software Solutions
03.2019 - Current
National Account Manager
One Call Care Management/TechHealth
08.2008 - 03.2019
Senior Account Executive
Ability Services Network
03.2003 - 08.2008
Senior Account Manager, Assistant Vice President
Sedgwick CMS
02.2000 - 02.2003
Assistant Operations Manager
Sedgwick CMS
02.1999 - 02.2000
Workers’ Compensation Claims Supervisor
Sedgwick CMS
07.1997 - 02.1999
Associate of Arts -
Seminole State College of Florida