Bukola Ajao
Hudson Group/L’Oréal Travel Retail
Riverdale,Georgia
11
years of professional experience
Results-driven professional with extensive experience in retail management and brand development. Skilled in sales support, partnership development, and team coaching, consistently enhancing operational efficiency and customer satisfaction through strategic initiatives.
Work History
Merchandising & Brand Manager
6 Years 11 Months- Served as a liaison between store concepts, Hudson Group leadership, and the L’Oréal Home Office to support communication and brand alignment.
- Created and coordinated in‑store events to increase foot traffic, strengthen customer engagement, and drive sales.
- Increased annual retail sales volume through effective merchandising execution and coordinated promotional strategies.
- Recruited, trained, coached, and developed new and incumbent Kiehl’s Customer Representatives and Beauty Advisors to improve service quality and performance.
- Communicated with buyers regarding stock needs, guest preferences, and special events.
- Assisted guests with full‑service fulfillment, demonstrating strong product knowledge and application techniques.
- Attended annual seminars and Training Management Meetings to stay current on brand initiatives, product updates, and operational best practices.
Retail Operations Supervisor
3 Years 11 Months- Trained new recruits and provided ongoing coaching and development to staff to strengthen performance and service quality.
- Ordered merchandise and participated in required physical inventory counts to maintain accurate stock levels and support operational compliance.
- Addressed guest complaints in accordance with company policy, prioritizing guest satisfaction and ensuring a high‑quality customer experience.
- Implemented visual directives, merchandising standards, educational selling tools, and customer service guidelines to support brand consistency.
- Organized weekly work schedules for team members to ensure adequate coverage and efficient store operations.
- Planned and oversaw in‑store promotional events and product displays to increase customer engagement and drive sales.
- Monitored market trends to identify opportunities for store improvements and competitive positioning.
- Analyzed sales and revenue reports to identify performance trends and develop accurate forecasts.
Education
Bachelor of Science - Business Administration
Master of Science - Business Administration
Timeline
Merchandising & Brand Manager
Hudson Group/L’Oréal Travel Retail
07.2019 - CurrentRead More
Retail Operations Supervisor
Hudson Group/L’Oréal Travel Retail
08.2015 - 07.2019Read More
Southern New Hampshire University
Master of Science from Business Administration
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Atlanta Metropolitan State College
Bachelor of Science from Business Administration
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