Bunn Royce

• Handled Gwinnett County Permits as main contact for over five years running.
• Delivered exceptional customer service, resolving inquiries and complaints efficiently.
• Assisted in processing water utility applications and service requests accurately.
• Educated customers on billing procedures and account management tools effectively.
• Collaborated with team members to streamline communication channels with clients.

• Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
• Managed account updates and service requests in customer management system for efficient processing.

Established a multimedia design company primarily focused on static and dynamic web design for various e-commerce clients.

Provided technical support for web hosting and changes to sites.

Maintained CGI Database of over 100,000 records and developed CGI Script to sort, display and allow searches for each record.