Bunnie M Mays
Pittsburg,CA
Summary
Dedicated customer service professional with proven skills in communication and problem-solving. Experienced in training staff and streamlining processes to enhance operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front End Retail Cashier
Costco Wholesale
Brentwood, California
11.2024 - Current
- Processed customer transactions efficiently at front checkout area, ensuring swift service delivery.
- Assisted members with product inquiries, delivering timely solutions that increased customer satisfaction.
- Maintained cleanliness and organization of checkout station to promote a welcoming environment.
- Accurately handled cash, credit, and debit transactions during peak hours to minimize wait times.
- Educated customers on membership benefits and promotions, fostering greater engagement and loyalty.
- Performed regular cash register reconciliations to ensure accuracy at shift end.
- Resolved customer complaints and concerns, ensuring positive experiences and maintaining store reputation.
- Adhered to company policies and procedures regarding cash handling, refunds and exchanges, store security.
- Assisted customers in locating items throughout the store.
Patient Access Supervisor
Alameda Health System
Alameda, California
04.2024 - 06.2024
- Supervised patient registration and check-in processes for smooth operations.
- Trained staff on patient access protocols and software usage.
- Coordinated insurance verification processes, enhancing accuracy of patient information.
- Managed patient inquiries, resolving issues efficiently and professionally.
- Scheduled appointments, optimizing staff and resource allocation.
- Conducted regular audits of patient access data for compliance accuracy.
- Implemented training sessions to enhance team knowledge and performance.
- Collaborated with clinical staff to streamline patient flow and communication.
- Addressed customer complaints promptly and professionally.
- Monitored employee performance and provided feedback on areas of improvement.
- Served as a liaison between patients and families and hospital personnel regarding financial obligations.
- Supervised staff in patient access department, ensuring high-quality customer service and precise registration.
PSR
Sutter East Bay Medical Foundation
Antioch, California
05.2013 - 04.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Education
Business Administration in Healthcare - Health Administration
Los Medanos College
Pittsburg, CA07-2026
Skills
- Cash handling
- Customer service
- Retail regulations
- Microsoft Excel
- Scheduling appointments
- Team leadership
Certification
- CPR Certified
Timeline
Front End Retail Cashier
Costco Wholesale
11.2024 - Current
Patient Access Supervisor
Alameda Health System
04.2024 - 06.2024
PSR
Sutter East Bay Medical Foundation
05.2013 - 04.2024
Business Administration in Healthcare - Health Administration
Los Medanos College