Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bunnie Wilkerson

Little Rock,AR

Summary

Detail-oriented Substitute Teacher with [Number] years of experience. Expert in [Area of expertise] and cultivating educational atmospheres for students. Proven history of jumping into lesson plans without skipping content or losing time for student progress.

Overview

37
37
years of professional experience
1
1
year of post-secondary education

Work History

Substitute Teacher

ESS Midland
Portland, MI
08.2022 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.

Patient Account Representative

CARTI Cancer Center
Little Rock, AR
09.2013 - 11.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Customer Service Representative

Heifer Project International
Little Rock, AR
09.2000 - 04.2007
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services and company information.

Hospital Switchboard Operator

UAMS Medical Center
Little Rock, AR
01.1998 - 09.2000
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Connected callers with appropriate professional, department or business.
  • Trained and mentored new PBX operations employees.
  • Documented messages and forwarded to correct individual.
  • Announced important information and emergency notifications over PA system.

Customer Service Account Representative

AT&T
Little Rock, AR
12.1971 - 11.1997
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Little Rock Central High
Little Rock, AR
09.1967 - 05.1968

Skills

Special education

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Timeline

Substitute Teacher

ESS Midland
08.2022 - Current

Patient Account Representative

CARTI Cancer Center
09.2013 - 11.2015

Customer Service Representative

Heifer Project International
09.2000 - 04.2007

Hospital Switchboard Operator

UAMS Medical Center
01.1998 - 09.2000

Customer Service Account Representative

AT&T
12.1971 - 11.1997

High School Diploma -

Little Rock Central High
09.1967 - 05.1968
Bunnie Wilkerson