Detail-oriented Substitute Teacher with [Number] years of experience. Expert in [Area of expertise] and cultivating educational atmospheres for students. Proven history of jumping into lesson plans without skipping content or losing time for student progress.
Overview
37
37
years of professional experience
1
1
year of post-secondary education
Work History
Substitute Teacher
ESS Midland
Portland, MI
08.2022 - Current
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Patient Account Representative
CARTI Cancer Center
Little Rock, AR
09.2013 - 11.2015
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
Heifer Project International
Little Rock, AR
09.2000 - 04.2007
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Updated account information to maintain customer records.
Responded to customer requests for products, services and company information.
Hospital Switchboard Operator
UAMS Medical Center
Little Rock, AR
01.1998 - 09.2000
Provided on-the-job training to newly hired workers and team members.
Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Performed quality assurance tasks to promote accuracy and minimize mistakes.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Connected callers with appropriate professional, department or business.
Trained and mentored new PBX operations employees.
Documented messages and forwarded to correct individual.
Announced important information and emergency notifications over PA system.
Customer Service Account Representative
AT&T
Little Rock, AR
12.1971 - 11.1997
Recommended products to customers, thoroughly explaining details.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Investigated and resolved customer inquiries and complaints quickly.