Bunnie Wilkerson
Little Rock,AR
Summary
Detail-oriented Substitute Teacher with [Number] years of experience. Expert in [Area of expertise] and cultivating educational atmospheres for students. Proven history of jumping into lesson plans without skipping content or losing time for student progress.
Overview
37
37
years of professional experience
1
1
year of post-secondary education
Work History
Substitute Teacher
ESS Midland
Portland, MI
08.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Patient Account Representative
CARTI Cancer Center
Little Rock, AR
09.2013 - 11.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
Heifer Project International
Little Rock, AR
09.2000 - 04.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
Hospital Switchboard Operator
UAMS Medical Center
Little Rock, AR
01.1998 - 09.2000
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department or business.
- Trained and mentored new PBX operations employees.
- Documented messages and forwarded to correct individual.
- Announced important information and emergency notifications over PA system.
Customer Service Account Representative
AT&T
Little Rock, AR
12.1971 - 11.1997
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Little Rock Central High
Little Rock, AR 09.1967 - 05.1968
Skills
Special education
Lesson plan implementation
Verbal and written communication
Timeline
Substitute Teacher
ESS Midland
08.2022 - Current
Patient Account Representative
CARTI Cancer Center
09.2013 - 11.2015
Customer Service Representative
Heifer Project International
09.2000 - 04.2007
Hospital Switchboard Operator
UAMS Medical Center
01.1998 - 09.2000
Customer Service Account Representative
AT&T
12.1971 - 11.1997
High School Diploma -
Little Rock Central High
09.1967 - 05.1968