Burbuge Elmazi
Mequon,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
PFO
Landmark Credit Union
02.2023 - Current
- Works loan pipelines, understands loan documentation and follows through to obtain all required documentation from members
- Provides solutions to members regarding financial products and services
- Opens savings products, IRA/HSA products, and service requests
- Cross sells accounts and loans, including making referrals to Landmark Investment Center
- Provides required disclosures to applicants
- Resolves member issues/problems and competently responds to member inquiries
- Educates members as to the use of available automated systems in order and sets them up for these services
Teller 1
Landmark Credit Union
02.2022 - 02.2023
- Exhibited strong customer service skills
- Ensuring financial transactions are completed accurately and efficiently, while complying with regulatory banking requirements policies and procedures
- Supported clients with traditional and complex service transactions, ACH, Wire, CD deposits, HAS contributions
- Help clients with everyday transactions such as deposits, withdrawals, payments, reordering debit cards, setting up direct deposit or helping update their demographic information accurately
- Build relationships with clients by sharing product knowledge and solutions and introducing them to licensed bankers when additional opportunity is identified.
Assistant Management
Sal's Pizza
04.2016 - 05.2019
- Developed new advertisement ideas and faster online ordering system that increased net sales 11.5% weekly over the of the quarter of the year
- Developed and maintained to provide hospitality and professional service while adhering to policies and business initiatives
- Manage food inventory and maintained it to optimal levels
- Assisted with payroll weekly to improve efficiency with owner on projected revenue.
- Oversaw training and onboarding process for all newly hired employees
Medical Assistant Intern
Children's Hospital
03.2017 - 05.2017
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Promoted preventative health measures through patient education on topics like nutrition, exercise, and medication adherence.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Ensured accurate billing practices by properly coding procedures in accordance with insurance guidelines.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Welcomed patients and inquired about wellbeing since last treatment.
Education
TECHNICAL DIPLOMA MEDICAL ASSISTANT - MEDCIAL ASSISTANT
MATC
Milwaukee, WI05.2017
Skills
- Exceptional client service focus
- Problem solving
- Microsoft Office
- Communications skill
- Compliance
- Team oriented
- HIPAA Compliance
- Payment Collection
- Appointment Scheduling
- EMR / EHR
- Customer Service
- Organizational Skills
Languages
Albanian
Native or Bilingual
Timeline
PFO
Landmark Credit Union
02.2023 - Current
Teller 1
Landmark Credit Union
02.2022 - 02.2023
Medical Assistant Intern
Children's Hospital
03.2017 - 05.2017
Assistant Management
Sal's Pizza
04.2016 - 05.2019
TECHNICAL DIPLOMA MEDICAL ASSISTANT - MEDCIAL ASSISTANT
MATC
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