Burdette McConnell
Woodstock,GA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Total Wine & More
Brookhaven, GA
02.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Front End Supervisor
Total Wine & More
Kennesaw, GA
05.2021 - 02.2022
- Rejuvenated culture to realign procedures and improve customer service and satisfaction.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Food Team Leader
Wal-Mart
Cartersville, GA
03.2016 - 05.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Education
High School Diploma -
Gate City High School
Gate City, VA05.2015
Skills
- Recruiting and interviewing
- Employee performance evaluations
- Staff supervision
- Business Development
- Strategic planning
- Training
Timeline
Assistant Manager
Total Wine & More
02.2022 - Current
Front End Supervisor
Total Wine & More
05.2021 - 02.2022
Food Team Leader
Wal-Mart
03.2016 - 05.2021
High School Diploma -
Gate City High School