Burgess Procter
Maintenance
Gaffney,SC
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
10
10
years of professional experience
Work History
Car Wash Manager
Nice N Clean
Raynham, MA
09.2022 - 08.2024
- washed cars and trucks of various sizes.
- also managed employees related to scheduling.
Crew Member
DriverUp
Wareham, MA
10.2021 - 05.2022
- Operated vehicle in a safe and courteous manner, ensuring passengers arrived at their destination safely.
- Maintained accurate records of mileage, fuel costs, repairs, and other expenses.
- Monitored traffic conditions to ensure timely arrival of passengers.
- Followed all applicable safety regulations while driving or parking the vehicle.
- Complied with all company policies related to driver safety and customer service standards.
- Checked oil levels, tire pressure, brakes, lights, windshield wipers and other fluid levels as needed.
Driver for Grubhub
GrubHub
Boston, MA
01.2019 - 11.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Rideshare Driver
Lyft And Uber
Boston, MA
03.2018 - 05.2020
- Greeted customers and provided them with information about the rideshare service.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Ensured compliance with all federal and state laws pertaining to transportation services.
- Achieved consistently high customer scores due to exceptional service.
Warehouse Worker
Amazon
Dedham, MA
09.2016 - 08.2018
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Stacked empty pallets in designated areas according to safety regulations.
- Collaborated with supervisors and managers regarding daily tasks that need attention.
- Tagged and wrote identifying information on containers, boxes and cargo.
Customer Service Representative
Mercer
Norwood, Massachusetts
10.2014 - 04.2015
- This was a temporary contract position where I worked at Mercer in Norwood, MA for Randstad Contractor.
- I handled inbound calls related to participants' 401K and investments using Microsoft applications, as well as Company proprietary systems.
- All calls were handled under very stringent metrics to ensure the highest customer service.
Education
Certificate in HVAC - Adult HVAC
Southeastern I.T. HVAC Tech Adult Program
South Easton, MA06-2004
High School Diploma -
Southeastern Regional Vocational High School
South Easton, MA06-1986
Associate of Arts - Liberal Arts And General Studies
Massasoit Community College
Brockton, MASome College (No Degree) - Computer Networking
Clarks University
Braintree, MASkills
- Technical knowledge
- Employee Scheduling
- Cash Register Operation
- Vehicle cleaning
- Customer Retention Strategies
- Maintenance and repair
- Inventory Monitoring
- Landscaping
- Pit cleaning
- car wash bay cleaning with various chemicals
- Relationship Building
- Time management and prioritization
References
References available upon request.
Timeline
Car Wash Manager
Nice N Clean
09.2022 - 08.2024
Crew Member
DriverUp
10.2021 - 05.2022
Driver for Grubhub
GrubHub
01.2019 - 11.2020
Rideshare Driver
Lyft And Uber
03.2018 - 05.2020
Warehouse Worker
Amazon
09.2016 - 08.2018
Customer Service Representative
Mercer
10.2014 - 04.2015
Certificate in HVAC - Adult HVAC
Southeastern I.T. HVAC Tech Adult Program
High School Diploma -
Southeastern Regional Vocational High School
Associate of Arts - Liberal Arts And General Studies
Massasoit Community College
Some College (No Degree) - Computer Networking
Clarks University
Similar Profiles
Payton LiddingtonPayton Liddington
House Keeping at Nice N CleanHouse Keeping at Nice N Clean
Sanket BhagwatSanket Bhagwat
Consultant at NICE SOFTWARE SOLUTIONSConsultant at NICE SOFTWARE SOLUTIONS
Nesly SeideNesly Seide
Forklift Operator at Nice-PakForklift Operator at Nice-Pak