Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Burgess Scott

Sharples,WV

Overview

34
34
years of professional experience
1
1
Certification

Work History

Technical Support Representative

ExperienceRename, Ibex Global Solutions
11.2020 - Current
  • Troubleshot customer inquiries related to software and hardware issues
  • Served as first point of contact for incoming technical service calls and emails
  • Demonstrated advanced product knowledge to solve customer issues
  • Supported customers with online billing, access and account issues
  • Recommended upgrades or additional features that could enhance user experience
  • Handled customer service issues by providing guidance or escalating for advanced support
  • Assisted customers with installation of new hardware and software applications
  • Diagnosed system errors and implemented solutions to resolve them.

Department Manager

Lowes Home Improvement
06.2013 - 06.2020
  • Utilized excellent math skills to maintain accurate inventory levels
  • Enforced safety rules and other policies to protect employees and minimize company liability
  • Executed targeted merchandising and promotional plans to meet department sales goals
  • Followed safety protocols and company processes and procedures
  • Worked closely with sales associates to complete tasks.

Store Manager

McDonald's Fast Food Restaurant
02.1990 - 04.2013
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
  • Preserved product quality by maintaining stockrooms and disposing of damaged items
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service
  • Monitored employee performance and identified performance gaps for corrective action
  • Reviewed customer feedback to make operational improvements and promote satisfaction
  • Managed inventory tracking and physical inventory counts to minimize loss
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Ensured compliance with safety regulations and company policies
  • Evaluated store performance and incorporated feedback to implement improvement plans
  • Prepared monthly reports on sales figures, expenses, profits
  • Recruited, trained and supervised new employees
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
  • Conducted daily store operations, including opening and closing procedures and cash handling
  • Strengthened work flow productivity by hiring, managing and developing top talent
  • Monitored inventory levels and placed orders to restock shelves
  • Resolved customer complaints in a timely manner
  • Managed daily banking activities such as deposits and withdrawals
  • Created weekly work schedules for store personnel
  • Updated POS system with new products and promotional offers
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma - Conditions

Sharples High School
Sharples, WV
05.1993

Skills

Skills

  • Technical Support
  • Performance Testing
  • Customer Service
  • Team Supervision
  • Workflow Coordination
  • Customer Engagement

Certification

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Additional Information

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  • 32+ Professional Resume Designs 100,000+ Pre-Written Phrases 15,000+ Job Titles 9 Template Color Options Preparing your resume... LOADING... Contact Us How to Create a Job-Winning Resume 1 Choose a professionally designed template 2 Fill out each section using our expert suggestions 3 Tailor your resume with a few clicks for any job Continue By clicking above, you agree to our Terms of Use and Privacy Policy . Get a complementary cover letter to go with your resume! Powered by Resume Now technology Our AI will generate a cover letter to match the resume you are about to create. Terms & Conditions Privacy Policy Contact Us Accessibility 2023, NOW Limited. All rights reserved.

Timeline

Technical Support Representative

ExperienceRename, Ibex Global Solutions
11.2020 - Current

Department Manager

Lowes Home Improvement
06.2013 - 06.2020

Store Manager

McDonald's Fast Food Restaurant
02.1990 - 04.2013

High School Diploma - Conditions

Sharples High School
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