Summary
Overview
Work History
Education
Skills
Timeline
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Burgundi Dugandzic

Overland Park,KS

Summary

Customer success specialist with 6 years of experience in success management and 18 years of experience serving the administrative, technical, and support needs of clients in a variety of industries. Consistently recognized for high customer satisfaction and a demonstrated record of call volume. Helping ensure a successful customer/client experience.

Overview

13
13
years of professional experience

Work History

Client Success Specialist

TrueAccord Corp.
03.2018 - Current
  • Managed relationships and communications with over 100 different companies clients, including: onboarding, maintenance, and options to set the consumer up for success
  • Interpreted data and insights from TrueAccord's services and platform to provide guidance for customers resolving 65 cases daily with high customer satisfaction
  • Served as the liaison between TrueAccord's operations / collections and client services team, seeking to improve processes and working relationships

Customer Service Representative

Berkshire Hathaway
11.2016 - 10.2017
  • Company Overview: Homestate Companies
  • Primary Interface for providing account registration access and inbound calls from providers, claimants, policyholders and agents responding to an average of 90 calls daily
  • Analyzed problems and provided further information, clarification, or assistance for client inquiries
  • Reviewed bills, payments, benefits, policy status, premiums due, and facilitated collections
  • Homestate Companies

Customer Service Representative

Xerox Corporation
02.2013 - 04.2014
  • Established and maintained new customer accounts providing customers with product and service information responding to on average 500 calls on a daily basis
  • Reviewed accounts and identified, researched, and resolved customer billing and payment issues
  • Educated the customers on tolling systems providing resolution options for toll violations

Education

General Education Studies -

Pasadena City College

German Linguistics -

College Baschule

Skills

    • AT&T

    • AVAYA

    • Benefits

    • Billing

    • Call Center

    • Customer Accounts

    • Customer Relationship Management

    • Customer Service

    • Deductions

    • Fox Pro

    • Management

    • Microsoft Office

    • NEC

    • NextGen

    • Payroll

    • Quick Books

    • Quickbooks

    • SalesForce

    • Siebel

    • Support

    • Telecommunications

    • Telecommunications Systems

    • WordPress

Timeline

Client Success Specialist

TrueAccord Corp.
03.2018 - Current

Customer Service Representative

Berkshire Hathaway
11.2016 - 10.2017

Customer Service Representative

Xerox Corporation
02.2013 - 04.2014

General Education Studies -

Pasadena City College

German Linguistics -

College Baschule

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