Burgundi Dugandzic
Overland Park,KS
Summary
Customer success specialist with 6 years of experience in success management and 18 years of experience serving the administrative, technical, and support needs of clients in a variety of industries. Consistently recognized for high customer satisfaction and a demonstrated record of call volume. Helping ensure a successful customer/client experience.
Overview
12
12
years of professional experience
Work History
Client Success Specialist
TrueAccord Corp.
03.2018 - Current
- Managed relationships and communications with over 100 different companies clients, including: onboarding, maintenance, and options to set the consumer up for success
- Interpreted data and insights from TrueAccord's services and platform to provide guidance for customers resolving 65 cases daily with high customer satisfaction
- Served as the liaison between TrueAccord's operations / collections and client services team, seeking to improve processes and working relationships
Customer Service Representative
Berkshire Hathaway
11.2016 - 10.2017
- Company Overview: Homestate Companies
- Primary Interface for providing account registration access and inbound calls from providers, claimants, policyholders and agents responding to an average of 90 calls daily
- Analyzed problems and provided further information, clarification, or assistance for client inquiries
- Reviewed bills, payments, benefits, policy status, premiums due, and facilitated collections
- Homestate Companies
Customer Service Representative
Xerox Corporation
02.2013 - 04.2014
- Established and maintained new customer accounts providing customers with product and service information responding to on average 500 calls on a daily basis
- Reviewed accounts and identified, researched, and resolved customer billing and payment issues
- Educated the customers on tolling systems providing resolution options for toll violations
Education
General Education Studies -
Pasadena City College
Pasadena, CAGerman Linguistics -
College Baschule
Skills
- AT&T
- AVAYA
- Benefits
- Billing
- Call Center
- Customer Accounts
- Customer Relationship Management
- Customer Service
- Deductions
- Fox Pro
- Management
- Microsoft Office
- NEC
- NextGen
- Payroll
- Quick Books
- Quickbooks
- SalesForce
- Siebel
- Support
- Telecommunications
- Telecommunications Systems
- WordPress
Timeline
Client Success Specialist
TrueAccord Corp.
03.2018 - Current
Customer Service Representative
Berkshire Hathaway
11.2016 - 10.2017
Customer Service Representative
Xerox Corporation
02.2013 - 04.2014
German Linguistics -
College Baschule
General Education Studies -
Pasadena City College
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