Burhan Malik
Orlando,FL
Overview
5
5
years of professional experience
Work History
Processor (Contract Position)
Wells Fargo/Randstad
03.2023 - 11.2023
- Collected and reported monthly expense variances and explanations
- Provided journal entries and performed accounting on accrual basis
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment
- Received and reviewed incoming documents and materials
- Entered data into computer tracking system and filed paperwork according to procedures
- Prepared, boxed, and staged outgoing shipments.
Implementation Payroll Consultant
ADP
07.2022 - 02.2023
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand
- Researched and resolved barriers to successful system functionality, improving support and issue resolution
- Outlined project plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
- Served as project driver and authoritative source for customers implementing services
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service
- Authored user documentation to help train third-party personnel on newly- implemented service.
Logistics Account Executive
Total Quality Logistics (TQL)
10.2021 - 04.2022
- Leveraged CRM to collect, organize and manage sales data and customer information
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Gathered financial information, prepared documents and closed books.
Member Relations Advisor
Orlando Federal Credit Union
10.2019 - 06.2021
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Educated customers on use of banking website and mobile apps
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Audited fellow teller currency to contribute to dual-control procedures
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Sold and cross-sold bank products to new and existing customers.
Teller/Customer Service
TrustCo Bank
04.2019 - 09.2019
- Maintained friendly and professional customer interactions
- Received loan and utility payments, sending funds to correct destinations
- Counted, verified and handled bank deposits and armored car transactions
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Education
Bachelor's - Business Management And Organizational Leadership
Valencia College
12.2022
Skills
- Microsoft Office
- Salesforce
- CRM Software
- Process Control
- Payroll Management
- Data File Transferring
- Data Entry
- Reports Analysis
- ADP
- HRIS
- QuickBooks
- Document Review
Timeline
Processor (Contract Position)
Wells Fargo/Randstad
03.2023 - 11.2023
Implementation Payroll Consultant
ADP
07.2022 - 02.2023
Logistics Account Executive
Total Quality Logistics (TQL)
10.2021 - 04.2022
Member Relations Advisor
Orlando Federal Credit Union
10.2019 - 06.2021
Teller/Customer Service
TrustCo Bank
04.2019 - 09.2019
Bachelor's - Business Management And Organizational Leadership
Valencia College