Burhan Malik
Orlando,FL
Overview
5
5
years of professional experience
Work History
Processor (Contract Position)
Wells Fargo/Randstad
03.2023 - 11.2023
- Collected and reported monthly expense variances and explanations
- Provided journal entries and performed accounting on accrual basis
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment
- Received and reviewed incoming documents and materials
- Entered data into computer tracking system and filed paperwork according to procedures
- Prepared, boxed, and staged outgoing shipments.
Implementation Payroll Consultant
ADP
07.2022 - 02.2023
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand
- Researched and resolved barriers to successful system functionality, improving support and issue resolution
- Outlined project plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
- Served as project driver and authoritative source for customers implementing services
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service
- Authored user documentation to help train third-party personnel on newly- implemented service.
Logistics Account Executive
Total Quality Logistics (TQL)
10.2021 - 04.2022
- Leveraged CRM to collect, organize and manage sales data and customer information
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Gathered financial information, prepared documents and closed books.
Member Relations Advisor
Orlando Federal Credit Union
10.2019 - 06.2021
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Educated customers on use of banking website and mobile apps
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Audited fellow teller currency to contribute to dual-control procedures
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Sold and cross-sold bank products to new and existing customers.
Teller/Customer Service
TrustCo Bank
04.2019 - 09.2019
- Maintained friendly and professional customer interactions
- Received loan and utility payments, sending funds to correct destinations
- Counted, verified and handled bank deposits and armored car transactions
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Education
Bachelor's - Business Management And Organizational Leadership
Valencia College
12.2022
Skills
- Microsoft Office
- Salesforce
- CRM Software
- Process Control
- Payroll Management
- Data File Transferring
- Data Entry
- Reports Analysis
- ADP
- HRIS
- QuickBooks
- Document Review
Timeline
Processor (Contract Position)
Wells Fargo/Randstad
03.2023 - 11.2023
Implementation Payroll Consultant
ADP
07.2022 - 02.2023
Logistics Account Executive
Total Quality Logistics (TQL)
10.2021 - 04.2022
Member Relations Advisor
Orlando Federal Credit Union
10.2019 - 06.2021
Teller/Customer Service
TrustCo Bank
04.2019 - 09.2019
Bachelor's - Business Management And Organizational Leadership
Valencia College
Similar Profiles
Amanda HamlinAmanda Hamlin
Account Associate at Computershare/Randstad AgencyAccount Associate at Computershare/Randstad Agency
Tanesha HartwellTanesha Hartwell
Escalation Specialist III at Wells Fargo Home Mortgage/ RandstadEscalation Specialist III at Wells Fargo Home Mortgage/ Randstad
Krysha DavidsonKrysha Davidson
Recruiter at Randstad Sourceright Supporting Wells FargoRecruiter at Randstad Sourceright Supporting Wells Fargo
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park
Andrew LaskowskyAndrew Laskowsky
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi