Overview
Work History
Education
Skills
Timeline
Generic

Burhan Malik

Orlando,FL

Overview

5
5
years of professional experience

Work History

Processor (Contract Position)

Wells Fargo/Randstad
03.2023 - 11.2023
  • Collected and reported monthly expense variances and explanations
  • Provided journal entries and performed accounting on accrual basis
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment
  • Received and reviewed incoming documents and materials
  • Entered data into computer tracking system and filed paperwork according to procedures
  • Prepared, boxed, and staged outgoing shipments.

Implementation Payroll Consultant

ADP
07.2022 - 02.2023
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand
  • Researched and resolved barriers to successful system functionality, improving support and issue resolution
  • Outlined project plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
  • Served as project driver and authoritative source for customers implementing services
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service
  • Authored user documentation to help train third-party personnel on newly- implemented service.

Logistics Account Executive

Total Quality Logistics (TQL)
10.2021 - 04.2022
  • Leveraged CRM to collect, organize and manage sales data and customer information
  • Applied needs-based analysis to assess current satisfaction and importance of various product features to customers
  • Reviewed accounts monthly to monitor and track customer satisfaction and complaints
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
  • Built and strengthened relationships with new and existing accounts to drive revenue growth
  • Gathered financial information, prepared documents and closed books.

Member Relations Advisor

Orlando Federal Credit Union
10.2019 - 06.2021
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Educated customers on use of banking website and mobile apps
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
  • Audited fellow teller currency to contribute to dual-control procedures
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Sold and cross-sold bank products to new and existing customers.

Teller/Customer Service

TrustCo Bank
04.2019 - 09.2019
  • Maintained friendly and professional customer interactions
  • Received loan and utility payments, sending funds to correct destinations
  • Counted, verified and handled bank deposits and armored car transactions
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Education

Bachelor's - Business Management And Organizational Leadership

Valencia College
12.2022

Skills

  • Microsoft Office
  • Salesforce
  • CRM Software
  • Process Control
  • Payroll Management
  • Data File Transferring
  • Data Entry
  • Reports Analysis
  • ADP
  • HRIS
  • QuickBooks
  • Document Review

Timeline

Processor (Contract Position)

Wells Fargo/Randstad
03.2023 - 11.2023

Implementation Payroll Consultant

ADP
07.2022 - 02.2023

Logistics Account Executive

Total Quality Logistics (TQL)
10.2021 - 04.2022

Member Relations Advisor

Orlando Federal Credit Union
10.2019 - 06.2021

Teller/Customer Service

TrustCo Bank
04.2019 - 09.2019

Bachelor's - Business Management And Organizational Leadership

Valencia College

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Burhan Malik