Burke Richard
Long Beach,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Whole Foods Market
10.2023 - Current
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Private Bartender
Self-employed
03.2024 - Current
- Followed strict recipes and drink measurements to minimize product used.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
Housing Desk Assistant
San Francisco State University
08.2022 - 05.2023
- Greeted and welcomed guests in a friendly and professional manner
- Answered incoming calls and provided information or transferred calls to appropriate personnel
- Managed the daily operations of the community desk, ensuring that requests were met in a timely and efficient manner
- Managed the front desk area and ensured a professional and welcoming environment for residents and guests.
Education
High School Diploma -
Woodrow Wilson High School
Long Beach, CA06.2021
Skills
- Menu development
- Cleanliness and sanitation
- Food Service
- Health codes compliance
- Payment Processing
- Exceptional customer service
- Professional Appearance
- Handling Difficult Customers
- Clear and effective communication
- Service-oriented mindset
- Customer Service
Certification
Food Handler Certification
Licensed Bartender (RBS) - March 2024 - March 2027
Timeline
Private Bartender
Self-employed
03.2024 - Current
Cashier
Whole Foods Market
10.2023 - Current
Housing Desk Assistant
San Francisco State University
08.2022 - 05.2023
High School Diploma -
Woodrow Wilson High School
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