Hi, I’m
Burlancia Russell
Gadsden,AL
Summary
Accomplished leader with proven expertise in customer service and team leadership, honed at Dollar Tree and Dollar General. Excelled in enhancing customer relations and streamlining operations, achieving significant improvements in staff performance and customer satisfaction. Skilled in problem-solving and multitasking, adept at fostering a positive work environment and driving operational excellence.
Overview
9
years of professional experience
Work History
Dollar Tree Distribution Center
Temporary Store Manager
04.2024 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Dollar Tree
Assistant Manager
12.2022 - 04.2024
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Dollar General
Assistant Store Manager
01.2016 - 09.2022
Job overview
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
Phlebotomy School Birmingham, AL
Phlebotomy Certificate from Medical Laboratory Science
03.2020
Pueblo Community CollegePueblo, CO
Associate Degree In Nursing from Nursing
05.2000
Aurora Central HighAurora, CO
General Studies
03.1995
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
Timeline
Temporary Store Manager
Dollar Tree Distribution Center
04.2024 - Current
Assistant Manager
Dollar Tree
12.2022 - 04.2024
Assistant Store Manager
Dollar General
01.2016 - 09.2022
Phlebotomy School
Phlebotomy Certificate from Medical Laboratory Science
Pueblo Community College
Associate Degree In Nursing from Nursing
Aurora Central High
General Studies
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