Gabrielle Hart
Columbus ,OH
Summary
I'm very dedicated and Loyal, I like to stay with a company and grow to my full potential. I have a passion for customer service and at my last I worked every position in the store.
Overview
5
5
years of professional experience
Work History
Temporary Store Manager
Biglots
01.2025 - 02.2025
- Managed store operations to ensure seamless functionality and efficient workflows.
- Enhanced customer satisfaction with superior service and prompt issue resolution.
- Supervised daily operations, ensuring compliance with company standards.
- Helped close down the store after bankruptcy
Freight Lead
Biglots
02.2023 - 11.2023
- Opening and closing the store
- Balancing Tills
- Payroll
- Merchandising
- Reward and Credit Card program
- Helping unload trucks
- clearing all freight from trucks in timely manner
- ensuring our associates are meeting their weekly goals
Assistant Manager of Furniture
Biglots
02.2024 - 01.2025
- Assisted in daily operations to ensure smooth workflow and efficiency.
- Improved team communication by facilitating regular meetings and updates.
- Coordinated schedules for staff to maintain optimal coverage.
- Enhanced customer satisfaction by resolving complaints promptly and effectively.
- Supported management in implementing strategic initiatives for business growth.
- Monitored sales performance to identify areas for improvement.
- Conducted performance reviews to provide constructive feedback to staff.
- Opening and closing the store
- Balancing Tills
- Payroll
- Merchandising
- Reward and Credit Card program
Assistant Manager of Customer Service
Biglots
11.2023 - 02.2024
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
- Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Monitored employee performance, providing constructive feedback and coaching for continuous improvement.
- Increased sales through upselling and cross-selling techniques, educating customers on product offerings.
- Opening and closing the store
- Balancing Tills
- Payroll
- Merchandising
- Reward and Credit Card program
Cashier
Biglots
11.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Cashier
Kroger
04.2020 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Ecot
Online04.2017
Skills
- Inventory management
- Team leadership
- Customer service
- Cash handling
- Team motivation
- Store operations
- Time management
- Sales tracking
- Problem-solving
- Customer service management
- Training and mentoring
- Store opening and closing
- Outstanding communication skills
Timeline
Temporary Store Manager
Biglots
01.2025 - 02.2025
Assistant Manager of Furniture
Biglots
02.2024 - 01.2025
Assistant Manager of Customer Service
Biglots
11.2023 - 02.2024
Freight Lead
Biglots
02.2023 - 11.2023
Cashier
Biglots
11.2022 - 02.2023
Cashier
Kroger
04.2020 - 07.2022
High School Diploma -
Ecot
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