Burnie Shaw
Fort Lauderdale,FL
Summary
Proven customer service champion with a track record of enhancing client satisfaction and loyalty. Skilled in resolving complex issues efficiently while maintaining a positive customer experience. Demonstrated ability to train and mentor team members to achieve service excellence. Consistently recognized for exceeding performance metrics and driving service improvements.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Public Safety Officer
Nova Southeastern University
Davie, FL
10.2025 - 11.2025
- Ensured campus safety and security through diligent monitoring of environment for students.
- Responded to incidents and emergencies, adhering to established protocols.
- Conducted routine patrols across university grounds to deter criminal activity.
- Enforced university policies and regulations on campus effectively.
- Collaborated with local law enforcement for thorough incident reporting and resolution.
- Acted swiftly to alarms, emergency calls, and reports of suspicious activities.
Service Champion
Taco Bell
Davie, Florida
06.2024 - 06.2025
- Greeted customers warmly, ensuring a positive dining experience.
- Operated cash register, processing customer transactions efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted team members in training on new menu items and procedures.
- Handled customer inquiries and resolved concerns promptly.
Cleaner
Lemonhead Cleaning Co.
Plantation, Florida
01.2023 - 04.2024
- Maintained cleanliness and organization in residential and commercial spaces.
- Utilized cleaning equipment and supplies effectively for various surfaces.
- Followed safety protocols to ensure a safe working environment.
- Assisted team members in completing large-scale cleaning projects efficiently.
- Managed time effectively to meet client expectations and deadlines.
Babysitter
Remote Manager
Fort Lauderdale, Florida
01.2022 - 06.2023
- Supervised children during activities and ensured their safety and well-being.
- Planned engaging educational activities to promote learning and development.
- Communicated with parents about daily routines and child progress.
- Managed schedules for playdates, meals, and naptimes efficiently.
Education
High School Diploma -
Stranahan High School
Fort Lauderdale06-2023
Skills
- Incident response and emergency protocols
- Policy enforcement and compliance
- Conflict resolution and de-escalation
- Community collaboration and engagement
- Report writing and documentation
- Time management and prioritization
- Customer service excellence
- Critical thinking and analysis
- Attention to detail and accuracy
- Team collaboration and synergy
- Active listening and communication
- Computer skills
Certification
InDesign 2022 - Earned in Highschool
Timeline
Public Safety Officer
Nova Southeastern University
10.2025 - 11.2025
Service Champion
Taco Bell
06.2024 - 06.2025
Cleaner
Lemonhead Cleaning Co.
01.2023 - 04.2024
Babysitter
Remote Manager
01.2022 - 06.2023
High School Diploma -
Stranahan High School