Burt Rabby

Coordinated workflow across multiple departments to meet customer satisfaction and deadlines.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Streamlined internal processes for better efficiency in account management tasks.
• Developed customized account plans for clients to help them achieve their business goals.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Maintained current knowledge of evolving changes in marketplace.
• Contributed to team objectives in fast-paced environment.
• Presented professional image consistent with company's brand values.
• Contributed to event marketing, sales and brand promotion.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.