Busby A Jones
Overview
20
20
years of professional experience
Work History
Customer Service Representative
U-Haul
2021.01 - Current
- Organized showroom, maintained cleanliness through sweeping and mopping, and managed rental tasks for trucks and trailers
- Proficiently hooked up trailers, installed hitches, and ensured cleanliness and maintenance of storage units and facility.
- Answered phones, made reservations, and collaborated with team members to fulfill and service customer requests.
Shop Hand
Arrow Rental
2014.05 - 2018.04
- Washed, serviced, and maintained diesel and small gas engine equipment.
- Handled front desk services such as billing, answering phone calls, and keeping areas presentable.
- Loaded and unloaded rental items.
Sales and Service Representative
Convergys
2012.11 - 2014.04
- Representative at a call center for Comcast/Xfinity and AT&T,
- Troubleshooting technical issues with modems, routers, cable boxes and smart phones.
- Billing Support
- Sales
Enlisted Marine
United States Marine Corps
2012.01 - 2012.09
- Infantry dismounted battle drills and situational training exercises.
- Trained in the use of tear gas
- Operated and maintained assigned equipment
- Trained in conflict resolution among subordinates, equals, and superiors.
- Upheld Marine Corps dress and appearance regulations for professional appearance.
- Trained in small arms, anti-armor, and indirect fire weapons.
Bartender
Splashtown
2011.05 - 2011.11
- Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
- Ensured liquor was secured at the end of shifts.
- Kept facility compliant with health codes, sanitation requirements, and license regulations.
- Greeted guests in a timely and professional manner.
- Retrieved liquor, wine, and beer from various storage facilities.
- Waited on multiple customers at the bar and throughout the bar area.
- Processed orders on a computerized Point of Sale system.
Actor
Texas Renaissance Festival
2004.10 - 2010.11
- Took on numerous backstage roles
- Studied scripts and rehearsed roles
- Worked with directors, other actors and improvisational skills to develop blocking.
- Portrayed a wide range of emotions using body movements, facial expressions and gestures.
- Sang and danced during dramatic and comedic performances.
- Stage combat training and choreography
Education
Bachelor of Science - Health And Wellness
University of Texas At Tyler
Tyler, TX12.2023
CNA Course Certificate -
Kilgore College
Kilgore, TX2018
Basic Training
U.S. Marine Corp
San Diego, CA2012
Diploma -
Hargrave High School
Huffman, TX2011
Skills
- Customer Service
- Strong verbal communication
- Sales
- Quality Control
- Leadership / Discipline / Military combat training
- Stage Combat Choreography/ Sword fighting
- Improvisational comedy
- Organization
- Data entry
- Conflict resolution
- Self-motivated
- Skilled in MS Word, and Excel,
- Data management
- Troubleshoot modems, routers, cable boxes and Smartphones
- Microsoft PowerPoint
- Problem-Solving Ability
References
- Kristin Gadberry, General Manager U-Haul (903) 503-0829 Kristin_Gadberry@uhaul.com
- Roch Liles, Owner of Joy Hammer Games (512) 957-2033 roch@joyhammergames.com
- John Priebe, U-Haul CSR (417) 300-8964 tjspapajohn@yahoo.com
- EJ Hildenbrant, Assistant Manger U-Hual, (903) 261-8250 riverwillow81@gmail.com
Timeline
Customer Service Representative
U-Haul
2021.01 - Current
Shop Hand
Arrow Rental
2014.05 - 2018.04
Sales and Service Representative
Convergys
2012.11 - 2014.04
Enlisted Marine
United States Marine Corps
2012.01 - 2012.09
Bartender
Splashtown
2011.05 - 2011.11
Actor
Texas Renaissance Festival
2004.10 - 2010.11
Bachelor of Science - Health And Wellness
University of Texas At Tyler
CNA Course Certificate -
Kilgore College
Basic Training
U.S. Marine Corp
Diploma -
Hargrave High School