Summary
Overview
Work History
Education
Skills
Languages
Websites
References
Timeline
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BUSHRA JABEEN

Sacramento,CA

Summary

Dynamic and innovative professional with a proven track record at Apple, adept in leveraging advanced Microsoft Office skills and exceptional interpersonal abilities to enhance customer satisfaction and team efficiency. Excelled in roles requiring mechanical aptitude and customer service excellence, significantly improving operational workflows and support systems. Demonstrates leadership and problem-solving prowess, driving projects to successful completion.Trained Store Team in point of sales Process-2019

Overview

12
12
years of professional experience

Work History

Technician

Apple
Sacramento, CA
02.2024 - 11.2024
  • Assembled products while maintaining high quality using various tools, from high-end tools to basic tools.
  • Responsible for configuring, installing, repairing, and supporting Apple Air Pods and Beats.
  • Diagnose hardware and software failures, communicate the remediation plans to users, and provide status updates.

• Handling customer technical support cases.

  • Able to configure and troubleshoot Apple operating systems.
  • Ability to work well under pressure, and to meet deadlines as needed.

• Oversee systems so that they comply with policies and procedures.

Shipping and Receiving Technician

Apple Inc.
Sacramento, CA
06.2015 - 01.2016
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Worked directly with the Facilities Services Manager to achieve department goals.
  • • Built and fostered a culture of teamwork. Interacted with people at all levels throughout the company, and represented the Facilities team as a professional partner at all times.
  • Handled confidential information and maintained discretion. Familiarity with scaling operations, technical support, and building scalele technical solutions.

Burger King

Crew Member
Sacramento, CA
06.2013 - 05.2015
  • Motivated and friendly crew member with a strong work ethic, and exceptional customer service skills.
  • Experienced in Burger King's fast-paced environment, dedicated to ensuring customer satisfaction, and contributing to a positive team atmosphere.
  • Increased customer satisfaction, maintained average order accuracy, decreased wait times, and cash handling.
  • Took orders, prepared foods and processed payments in full-service establishment.

Koreana Plaza

Cashier Customer Service
Sacramento, CA
02.2013 - 06.2013
  • Responsible for processing cash, debit, credit, and check transactions using a cash register or other point-of-sale system in a retail environment.
  • Duties include balancing the cash register, making change, recording purchases, processing returns, and scanning items for sale.
  • Responsible for maintaining positive impressions for the company.
  • Maintaining cleanliness and company branding.
  • Developed and trained new hires on store processes and standards.

Education

High School Diploma -

Hiram Johnson High School
Sacramento, CA
06-2012

Some College (No Degree) - Nursing

Consumnes River Collage
Sacramento, CA

Skills

  • Adaptability
  • Advance Microsoft Office
  • Rapport building
  • Leadership
  • Communication
  • Customer support
  • Sales analysis
  • Point of Sale
  • Interpersonal skills
  • Problem solving
  • Multilingual
  • Nursing
  • Shipping
  • Procedures
  • Stock control
  • Order Fulfillment
  • Shipment tracking
  • Shipping and receiving
  • Data entry
  • Self-motivation
  • Goods movement planning
  • complaint handling,
  • customer service,
  • computer skills
  • Mechanical aptitude
  • Innovation skills

Languages

English
Professional
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual

Websites

References

References available upon request.

Timeline

Technician

Apple
02.2024 - 11.2024

Shipping and Receiving Technician

Apple Inc.
06.2015 - 01.2016

Burger King

Crew Member
06.2013 - 05.2015

Koreana Plaza

Cashier Customer Service
02.2013 - 06.2013

High School Diploma -

Hiram Johnson High School

Some College (No Degree) - Nursing

Consumnes River Collage
BUSHRA JABEEN