BUSHRA SIDDIQUE
Reno,NV
Summary
Nonprofit leader with over 6 years of experience in enhancing mission-driven organizations through strategic partnerships and community engagement. Successfully represented nonprofits in donor interactions and public events, including appearances on KOLO 8 News, boosting public awareness and stakeholder involvement. Expertise in building trust-based relationships, collaborating with leadership teams, and crafting compelling narratives that highlight program impact. Holds a Master’s degree and is multilingual, with a focus on youth development, equity, and fostering sustainable philanthropic relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head of ERSEA (Eligibility, Recruitment, Selection, Enrollment & Attendance)
CSA (Community Services Agency)
09.2025 - Current
- Lead recruitment, enrollment, and attendance strategy across 13+ Head Start and Early Head Start sites
- Drive community outreach and relationship-building to meet and exceed enrollment and participation targets
- Partner with executive leadership, site leadership, and external stakeholders to align strategy and goals
- Analyze performance data, develop reports, and present trends to leadership to inform growth decisions
- Train and coach staff on systems, engagement strategies, and compliance best practices
- Serve as liaison to Policy Council and community partners, strengthening trust and collaboration
Family Reading Program Coordinator
Northern Nevada Literacy Council
01.2024 - 09.2025
- Led community-based program serving 3,854 participants across 22 community sites
- Built and stewarded relationships with schools, libraries, tribal centers, and nonprofits
- Coordinated and facilitated 116 literacy and STEAM sessions through in-person engagement
- Distributed 4,000+ books and educational materials through partner and donor-supported initiatives
- Increased family engagement by 64% using culturally responsive, relationship-driven strategies
- Strengthened donor, partner, and stakeholder confidence through consistent communication and results
- Served as public-facing ambassador and spokesperson, increasing program visibility by 30%
- Managed active partnership with Boys & Girls Club of Truckee Meadows through NNLC programming and community collaboration
ESL Instructor
Northern Nevada Literacy Council
01.2022 - 01.2024
- Built strong relationships with adult learners and community partners
- Delivered customized instruction supporting retention and long-term engagement (92% retention rate)
- Supported program growth through culturally responsive communication and individualized support
Front Desk Agent
Silver Legacy Resort Casino
06.2021 - 12.2021
- Managed guest services for 200+ room resort, handling inquiries and maintaining accurate records.
- Processed reservations, check-ins, and requests using hotel management systems.
- Developed strong interpersonal and conflict-resolution skills in a fast-paced environment.
Customer Service Manager
Walmart
09.2018 - 12.2020
- Supervised customer service operations, leading a team of 20+ associates to improve satisfaction and efficiency.
- Implemented staff training programs, increasing customer satisfaction scores by 25% and reducing complaint resolution time by 30%.
- Managed inventory, scheduling, and performance evaluations for the department.
- Completed management development programs to strengthen leadership and communication skills.
Education
Master of Science - Organizational Leadership
University of Maine
Bachelor of Science - Liberal Arts
Excelsior University
Skills
- Donor cultivation through community engagement
- Support for major and mid-level giving strategies
- Donor engagement tracking
- Salesforce CRM documentation
- Impact-focused donor engagement
- Collaboration with executive boards and program teams
- Community outreach coordination
Media Recognition
- Northern Nevada Literacy Council Promotes Nevada Reading Week, 2025-03-07, http://www.kolotv.com/2025/03/07/northern-nevada-literacy-council-promotes-nevada-reading-week/
- Encouraging Kids to Read as Student Literacy Drops Below 50% in Washoe County, 2024-02-16, http://www.kolotv.com/2024/02/16/encouraging-kids-read-student-literacy-drops-below50-washoe-county/
Certification
- Nevada Adult Education Teacher Certificate - Nevada Department of Education
- Mind in the Making Certificate - The Children's Cabinet
- Mind in the Making Certificate - Child Care Support Services
- Supervisory Skills Certificate - Nevada Association of Employers
- TEFL/ESL/EFL Certificate - TEFL International
- CPR
Languages
Hindi
Urdu
Bengali
Arabic
Strategic Community Partnerships
• Washoe County Library System • Children’s Cabinet • Parent U (WCSD) • Washoe County Sheriff’s Office • Northern Nevada International Center • Boys & Girls Club of Truckee Meadows • Inter-Tribal Council of Nevada • Reno-Sparks Indian Colony • Spread the Word Nevada • United Way of Northern Nevada • Domestic Violence Resource Center • Step 2 Community Services • Local Head Start Programs
Timeline
Head of ERSEA (Eligibility, Recruitment, Selection, Enrollment & Attendance)
CSA (Community Services Agency)
09.2025 - Current
Family Reading Program Coordinator
Northern Nevada Literacy Council
01.2024 - 09.2025
ESL Instructor
Northern Nevada Literacy Council
01.2022 - 01.2024
Front Desk Agent
Silver Legacy Resort Casino
06.2021 - 12.2021
Customer Service Manager
Walmart
09.2018 - 12.2020
Master of Science - Organizational Leadership
University of Maine
Bachelor of Science - Liberal Arts
Excelsior University